Jailene Marie Ortiz
Erie,PA
Overview
2026
2026
years of professional experience
Work History
Server
Kahkwa Club
01.2024 - Current
- Ensured superior customer service experience for all members, enhancing satisfaction and loyalty.
- Handled check delivery and payment collection efficiently to maintain seamless transactions.
- Proposed personalized suggestions based on customer preferences to boost engagement.
Direct Support Professional
Erie Homes for Children and Adults Inc
2025 - 07.2025
- Ensured clean, safe, and organized patient environments for optimal care delivery.
- Documented progress notes to track client achievements and behavioral changes requiring interdisciplinary attention.
- Assisted clients in daily living needs to enhance self-esteem and promote wellness.
- Facilitated crisis intervention strategies to de-escalate challenging behaviors and maintain calm interactions.
Unit Secretary
Saint Vincent Hospital
01.2018 - 01.2024
- Assisted in managing patient information related to labor and delivery.
- Scheduled c-sections and inductions to optimize operational flow.
- Answered phone calls, coordinated consultations, and verified insurance coverage.
- Provided direct patient care to ensure comfort and well-being.
Barista
Starbucks
01.2017 - 01.2019
- Created positive customer experiences through attentive service and engagement.
- Crafted high-quality beverages to meet customer preferences and standards.
- Maintained a welcoming store environment to enhance customer satisfaction at all times.
Education
Diploma - undefined
Noe Noonan School Of Cosmetology
01.2023
Skills
- Leadership abilities
- Innovative thinking
- Online marketing expertise
LANGUAGE
English (Primary)
Spanish
Timeline
Server
Kahkwa Club
01.2024 - Current
Unit Secretary
Saint Vincent Hospital
01.2018 - 01.2024
Barista
Starbucks
01.2017 - 01.2019
Diploma - undefined
Noe Noonan School Of Cosmetology
Direct Support Professional
Erie Homes for Children and Adults Inc
2025 - 07.2025