Tsz Yau Lai
Huntington Beach,CA
Summary
I have honed my ability to effectively balance work and academic commitments, which has allowed me to develop strong customer service skills and organizational competencies during my time at Haidilao Hotpot and Meizhou Restaurant. I am fluent in three languages and proficient in the Microsoft Office Suite, along with various media tools. My professional experiences encompass creative writing at the Shakespeare Center LA, leading collaborative team projects, and engaging in advanced volunteer work, all of which demonstrate my leadership capabilities and steadfast commitment to excellence.
Overview
6
6
years of professional experience
Work History
Server
Meizhou Dongpo (Irvine) Restaurant
Irvine, USA
08.2022 - 08.2024
- Cultivated responsible server skills through punctual shift attendance.
- Built effective teamwork capabilities by working closely with colleagues.
- Ensured consistent fulfillment of customer expectations regarding dishes.
- Maintain a comfortable and pleasant atmosphere for customers during their meals.
- Swiftly transitioned between diverse positions such as runner, busser, hostess, and server.
Server
Haidilao Hotpot Restaurant
Arcadia, USA
06.2021 - 02.2022
- Executed roles of busser, hostess, and server on a weekly basis.
- Mastered effective time management techniques balancing work and academic commitments.
- Maintained consistent punctuality for daily tasks.
- Organized seating arrangements for walk-ins and reservations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Creative Writer
Shakespeare Center LA
Los Angeles, USA
09.2020 - 06.2021
- Analyzed core themes in Shakespeare's works to develop creative interpretations.
- Maintained collaborative dialogue to reflect characterizations, histories, and actions.
- Wrote short stories, personal essays and descriptive analyses.
- Conducted in-depth research on diverse topics to create accurate and engaging content.
- Utilized various writing styles to cater to different audiences and platforms.
- Planned writing project stages and outlines and organized output to improve workflow.
Volunteer
Pasadena Humane Society
Pasadena, USA
01.2019 - 01.2020
- Maintained cleanliness and organization within the kitten garden.
- Conducted weekly health and body assessments for kittens.
- Gained experience in handling basics of canine and feline care.
- Facilitated transition of fostered kittens back to PHS after completion of 3-4 month cycle.
Backstage Crew Volunteer
Arcadia High School Orchesis
01.2019 - 01.2020
- Assisted in setting stages, coordinating costume changes, cleaning, and preparing the theater for upcoming performances.
- Scheduled efficiently to balance academics and facilitate timely wardrobe transitions during performance intervals.
- Facilitated communication between performers and production staff throughout rehearsals and shows.
- Performed basic cleaning tasks such as sweeping floors or wiping down surfaces after events.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Volunteer
Youth In Action Program
San Gabriel, CA
09.2018 - 12.2018
- Coordinated carnival activities at the Herald Community Center hosted by the Midnight Mission.
- Helped with prep, set up, and breakdown of community and public events.
- Demonstrated exceptional attendance while fulfilling all assigned tasks.
- Held care conferences with residents and families to review resident health and condition.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
Volunteer
Arcadia Public Library
Arcadia, USA
06.2018 - 09.2018
- Assisted with library operations, including preparation of materials and office tasks.
- Created materials to promote library at local schools and community events.
- Participated in book clubs and led discussions on various topics related to literature.
- Copied, printed and mailed material per librarians' requests.
- Conducted storytime sessions for children of all ages in a group setting.
- Located books and periodicals for patrons.
Education
Bachelor of Arts - Political Science and International Affairs
University of California, Riverside
06.2025
High School -
Arcadia High School
Arcadia, CA01.2021
Skills
- Skilled in Microsoft Office Applications
- Proficient in video and photo editing software
- Proficient in social media management
- Team collaboration
- Leadership abilities
- Proficient in Time Allocation
- Effective Organization Abilities
- Effective Multitasking Abilities
- Skilled in customer communication
References
- Arcadia Public Library Volunteer Service, 20 West Duarte Road, Arcadia, CA, 91007, (626)821-5567, PublicLibrary@ArcadiaCA.gov
- Youth In Action Program Director, 715 E. Mission Road, San Gabriel, CA, 91776, heraldfamilycenter@cchcla.org
- Pasadena Humane Society Volunteer Director - Chris Briffett, 361 S. Raymond Ave., Pasadena, CA, 91105, 626-792-7151 Ext. 104, volunteer@pasadenahumane.org
- Shakespeare Center LA Director - Marina Oliva, 1238 W. First St., Los Angeles, CA, 90026, (213)481-2273x15, Marina@shakespearecenter.org
- Hai Di Lao Hot Pot, 400 S Baldwin Ave Unit 2015, Arcadia, CA, 91007, (626)445-7232
- MeiZhou DongPo (Irvine), 15363 Culver Dr, Irvine, CA, 92604, (949)433-5686
Languages
English
Professional
Cantonese
Professional
Mandarin
Professional
Accomplishments
- Member of Pi Sigma Alpha Honor Society in Political Science
Timeline
Server
Meizhou Dongpo (Irvine) Restaurant
08.2022 - 08.2024
Server
Haidilao Hotpot Restaurant
06.2021 - 02.2022
Creative Writer
Shakespeare Center LA
09.2020 - 06.2021
Volunteer
Pasadena Humane Society
01.2019 - 01.2020
Backstage Crew Volunteer
Arcadia High School Orchesis
01.2019 - 01.2020
Volunteer
Youth In Action Program
09.2018 - 12.2018
Volunteer
Arcadia Public Library
06.2018 - 09.2018
Bachelor of Arts - Political Science and International Affairs
University of California, Riverside
High School -
Arcadia High School
Similar Profiles
Michael ValenzuelaMichael Valenzuela
Maintenance Technician at IrvineMaintenance Technician at Irvine
Janvi PatelJanvi Patel
Waitress at RestaurantWaitress at Restaurant
ELYANA ARABIELYANA ARABI
SHAWARMA & GRILL at RESTAURANTSHAWARMA & GRILL at RESTAURANT