Jailene Mendez
North Bergen,NJ
Websites
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Summary
A customer sales management professional dedicated to streamlining function, quality and service to customers. Skilled in working under pressure and adapting to new situations and challenges. Independent decision-making skills and sound judgment are utilized to positively impact company reputation and instill loyalty in new and existing customers.
Overview
7
7
years of professional experience
Skills
- Client Relations and Retention
- MS Office Expertise
- Conflict Resolution Techniques
- Interdepartmental Collaboration
- Personnel Training and Development
- Exceptional Telephone Etiquette
- Work Prioritization
- Product Knowledge
- Account Updates
- Verbal and Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Customer Service Manager | Sales
Freshline Produce LLC.
03.2018 - Current
- Created training and procedure manuals for departments to utilize for training new recruits and helping them seamlessly assimilate into the role of Sales, Date Entry, or Customer Service.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Developed and offered produce selections to drive interest in new product lines through Points of Sales.
- Utilizing knowledge in produce to suggest a vast selection of cuts, packaging, and blends that best suit the intended use / final application.
- Recognizing unique Ti Hi's for a multitude of items, accurately determining total pallet count, upselling if orders are small, and maintaining a reasonable cost per piece count.
- Addressing more than 2,000 emails per day regarding accounts, prospects, and internal affairs in an accurate and professional manner.
- Built trusting connections with customers who do not hesitate to call my personal cell when they need immediate help outside of office hours.
- Immediate follow-up on day-to-day tasks with multiple departments to ensure customer satisfaction. Including QA, Accounting, Inventory, Procurement, Transportation, Operations, and Production.
- Using my own discretion to problem-solve by offering accounts credit, protection, or recovery and coordinating all the way through.
- Closely involved in data entry, order entry, inventory availability, and maintaining system structures up-to-date; such as pricing and ordering schedules.
- Keeping an organized call list of customers who could place an order, but did not, and reaching out for a PO to ensure we receive as many orders for the day as possible.
- Creating personalized weekly price sheets that are then distributed to all customer accounts.
- Navigating multiple portals to retrieve purchase orders from systems such as iTrade, Foundry, FoodLink, SPS Fulfillment, etc.
- Scheduling appointments for local deliveries through the appropriate channels or portals - such as Retalix, BluJay, Data Docks, Open Dock, and Manhattan Associates, etc.
- Reporting delivery delays and ETA's via email or phone to ensure orders are received in a timely manner.
- Customer service also extends to reception duties with answering and screening incoming calls, offering coffee or water to anyone in our waiting area, and translating for non-English speakers.
Label Technician
Freshline Produce LLC.
09.2016 - 03.2018
- Supply and operate 4 label machines simultaneously to accurately print food service and retail items.
- Created new labels and formats from scratch for brand-specific companies via Microsoft Paint, Adobe Pro, BarTender and Label Gallery.
- Utilized Produce Pro's ERP system to run hourly reports and coordinate labels to production leaders.
- Continuously communicate with multiple departments: Sales, QC/QA, and Production.
- Ability to recognize a vast assortment of produce items and gather essential information - such as LOT# and Country of Origin.
- Keen knowledge of cut produce and their preparation to include recipe ingredients.
- Regular upkeep of updates regarding canceled or added items through spreadsheets and system reports.
- Maintain a daily log of every label printed, product-specific information, and equipment downtime.
Production Worker
Freshline Produce LLC.
03.2016 - 09.2017
- Worked on production lines with consistent speed and accuracy while maintaining production standards in a cold environment.
- Performed production duties such as pulling of parts, cutting, peeling, washing, packing, parting containers, and manual lifting - sometimes within 50 lbs of weight.
- Verifying all items are sealed, labeled, and packaged correctly.
- Maneuvering hand jacks to transport product and line items as necessary to appropriate locations.
- Distinguishing defective materials or questionable conditions to the department supervisor.
- Maintained all work areas and equipment in a clean and orderly fashion while following prescribed safety regulations.
- Always rotating different functions as instructed by line leaders or as required by the day's workload in a fast-paced environment.
Education
No Degree - Theoretical & Applied Science
Ramapo College of New Jersey
Mahwah, NJ05.2017
High School Diploma -
Union City High School
Union City, NJ06.2015
Timeline
Customer Service Manager | Sales
Freshline Produce LLC.
03.2018 - Current
Label Technician
Freshline Produce LLC.
09.2016 - 03.2018
Production Worker
Freshline Produce LLC.
03.2016 - 09.2017
No Degree - Theoretical & Applied Science
Ramapo College of New Jersey
High School Diploma -
Union City High School
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