Jailenne Manjarrez
Manassas,VA
Summary
Highly motivated and dependable professional with a diverse background. Dedicated Advisor offering background in creating encouraging, productive and engaging environments for residents. Coordinated meals, recreation activities, and individualized care. Successfully redirecting residents to perform essential functions while prioritizing lifestyle quality. Diligent when enhancing residents' mental health and social needs. Knowledgeable about campus standards, safety requirements and emergency response protocols. Highly energetic, goal-oriented and diligent in planning activities and de-escalating conflicts. Cross functional communicator dedicated to thoroughly and accurately apply campus policies fairly and equally. Well-organized, caring and attentive to resident needs. Adept at working effectively unsupervised and quickly mastering new skills. Successful at completing room and building inspections and connecting often with residents. I bring a strong work ethic, adaptability and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Residential Counselor
Youth For Tomorrow
Bristow, VA
03.2023 - Current
- Provided guidance and support to clients in need of assistance with daily living skills.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Assisted with crisis intervention services when needed.
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
Administrative Assistant to the General Manager
RandstadUSA: Vanguard
Fairfax, VA
10.2022 - 01.2023
- Assisted in the preparation of presentations, reports, and other documents as needed by the General Manager.
- Provided administrative support for executive staff members, including scheduling meetings and preparing reports.
- Supervised a team of administrative assistants in the daily operations of the office.
- Answered and managed incoming calls from customers, vendors, and other staff members.
- Scheduled appointments for the General Manager and maintained an up-to-date calendar of events.
- Coordinated meetings with vendors, clients, and other personnel as needed.
- Managed accounts payable and receivable functions as well as payroll records.
Front Desk Receptionist/Administrative Clerk
Candlewood Suites Hotel
Manassas, VA
02.2022 - 03.2023
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions. Handling payment processing and provided customers with receipts and proper bills or change.
- Oversaw office inventory by restocking supplies and submitting purchase orders making sure supplies are organized to increase productivity/ sales.
- Directed and implemented office security by following safety procedures and controlling access via reception desk.
- Assisted with the preparation of presentations for meetings, conferences and other events.
- Maintained accurate records of financial transactions using accounting software programs.
- Compiled statistical reports related to sales activity, inventory levels, customer satisfaction surveys and other relevant data.
- Verified vendor invoices against purchase orders before submitting them for payment approval.
Main Party Host
Uptown Alley
Manassas, VA
02.2022 - 09.2022
- Created positive guest experience by listening to guest needs and recommending options to meet requests, answering questions about hours of seating, wait times or any other information.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
- Recommended food and drinks to patrons based on preference, pairings and special promotions. Sold tickets and collected additional fees from customers for special services.
- Began and ended events punctually by monitoring time and pacing schedule of activities.
- Provided excellent customer service by quickly responding to guest inquiries or complaints.
- Processed payments accurately and efficiently with POS system.
Weekend Bartender
Monkeys Pub & Chophouse
Manassas, VA
11.2021 - 01.2022
- Hospitality and accommodation, Balanced efficiency with exceptional service to manage guests in high-volume environment.
- Bar, Financial records oversight Improving general operations.
- Identification verification, Guest engagement & Liquor restocking.
- Followed alcohol awareness procedures for preventing intoxication. Used proper pour methods to reduce waste and spills. Refusing service to customers in impaired condition to optimize safety.
- Secured liquor before, during, and at end of shift to reduce theft or loss.
- Engaging with guests to build bar loyalty and encourage repeat business.
- Operated POS systems and managed bar tabs to track revenue.
Overnight Merchandise Associate
Lowes
Gainesville, VA
07.2021 - 10.2021
- Constructed and assembled displays from fabric, glass, paper, or plastic using hand tools or woodworking power tools.
- Verified proper shelf locations by checking style numbers, bin locations, and accurate product documentation.
- Kept stock customer-ready with regular restocking and recovery. Helped store prepare for upcoming events, promotions, and weekly ad pricing.
- Optimized placement based on consultations with store managers, buyers and sales associates.
- Minimized shrink and loss through good merchandise management practices and customer monitoring.
Main Office Secretary
Ebenezer Roofing LLC
Manassas, VA
01.2021 - 03.2021
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Received and routed incoming calls and correspondence as well as emails to promote timely communication.
- Revised and maintained master calendar for client appointments.
- Constant communication between clients and technicians to provide quality in repairs. Created and updated invoice spreadsheets to track deposits and payment data for company balance.
- Provided administrative support to managers including scheduling appointments, organizing travel plans and preparing expense reports.
Front Desk Medical Receptionist
Virginia Ear, Nose & Throat PLLC
Manassas, VA
10.2020 - 01.2021
- Delivered high-quality administrative and customer service to sustain patient and work flow.
- Observed strict HIPAA guidelines at all times according to company policy. Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Conducted patient intake interviews to collect medical information and insurance details
- Compiled physical and digital documents, charts and reports to meet business and patient needs. Scheduled and followed up on patient appointments, collected and processed patient payments, maintained patient files as well as sterilization of tools.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date.
- Processed payments and updated accounts to reflect balance changes.
Call Center Representative/Medical Receptionist
Pediatric Specialists Of Virginia
Fairfax, VA
11.2018 - 01.2020
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved average of 250 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Evaluated patient account information to assess current issues and determine potential solutions, while ensuring patient satisfaction.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Scheduled appointments, managed patient records and updated medical histories.
- Greeted patients, verified insurance information and collected copays.
Lead Emergency Room Patient Transporter
Crothall Healthcare, Inova Mount Vernon
Alexandria, VA
11.2016 - 11.2018
- Provided patient transport using various equipment and adhered to safety protocols. Facilitated best care by developing strong and trusting report with patient. Used two-way radio phone for communication, notifying either Dispatch, Radiology Department, or Emergency Room of any delays in transport.
- Maintained all schedules by delivering patients safely and on time to procedures.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Demonstrated self-reliance by meeting and exceeding workflow needs. Collaborated closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Maintained updated communication between departments, Transport, ER and Radiology. Leveraged Epic to input and compile data gathered from various sources. Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Clinical Technician For Radiology
Inova Mount Vernon Hospital
Alexandria, VA
07.2018 - 10.2018
- Managed departmental inventory and supply ordering making sure all departments were fully stocked for CT, X-Ray, Ultrasound, MRI, Nuclear Medicine.
- Assisted technicians in preparing patients for imaging procedures by positioning and immobilizing them on examination tables.
- Kept operations in compliance with internal regulations and standards through strong quality, infection and safety control procedures.
- Assisted nursing staff in patient care activities such as taking vital signs, administering medications, and recording patient information.
- Performed IV insertions, wound care and dressing changes.
- Ensured that all equipment was properly functioning and calibrated prior to use.
- Supported operations by keeping supplies organized and stocked. Maintained sterilized and fully operational laboratory equipment.
Education
High School Diploma -
Patriot High School
05.2016
Skills
- Team Collaboration
- Keenness of Insight
- Conflict Management
- Effective Planning
- Technologically Savvy
- Administrative Skills
- Analytical Mastery
- Fluent in Spanish and English
- Linguistic & Written Communication
- Business Etiquette
- Inventory Management & Cost Control
- Service Oriented
- Performance Monitoring
- Policy Development & Enforcement
- Records Organization & Data Entry
- Delivery Procedures
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Residential Counselor
Youth For Tomorrow
03.2023 - Current
Administrative Assistant to the General Manager
RandstadUSA: Vanguard
10.2022 - 01.2023
Front Desk Receptionist/Administrative Clerk
Candlewood Suites Hotel
02.2022 - 03.2023
Main Party Host
Uptown Alley
02.2022 - 09.2022
Weekend Bartender
Monkeys Pub & Chophouse
11.2021 - 01.2022
Overnight Merchandise Associate
Lowes
07.2021 - 10.2021
Main Office Secretary
Ebenezer Roofing LLC
01.2021 - 03.2021
Front Desk Medical Receptionist
Virginia Ear, Nose & Throat PLLC
10.2020 - 01.2021
Call Center Representative/Medical Receptionist
Pediatric Specialists Of Virginia
11.2018 - 01.2020
Clinical Technician For Radiology
Inova Mount Vernon Hospital
07.2018 - 10.2018
Lead Emergency Room Patient Transporter
Crothall Healthcare, Inova Mount Vernon
11.2016 - 11.2018
High School Diploma -
Patriot High School
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