Leigh Fulwood

Manage 100+ high-risk cases by utilizing crisis intervention techniques to ensure timely resolution and improve client outcomes.

Offered mentorship and training to new case managers that included opportunities to shadow and observe current case files and explained basic information about company procedures.

Created well-written, effective case plans that appropriately matched the current needs of clients while following current standards and guidelines.

Collaborated with external agencies by establishing clear communication channels and conducting regular check-ins to secure essential resources, ensuring clients optimal support and care.

Strengthened attorney-client relationships through timely follow-ups on inquires and concerns related to their case.

Contributed to successful settlements by assisting in the drafting of settlement agreements under attorney supervision.

Monitored, tracked and accounted for all outgoing settlement checks.

Generated disbursement reports and submitted to the firm director for accuracy.

Generated and sent all settlement acceptance letter to insurance adjusters.

Proactively communicated with medical providers to send and retrieve reduction requests.

Communicated regularly with clients waiting for the outcome of challenging transactions; while taking preemptive action to inform, and educate about the process of disbursement.

Proactively communicated with medical providers to retrieve clients' medical records and bills.

Contacted insurance companies for copies of declarations pages, verified policy limit information and demand receipts.

Initiated bodily injury and uninsured motorist insurance claims and forwarded letter of representation to insurance adjusters.

Streamlined case management processes for increased efficiency within my team to promote better client settlement outcomes.

Ensured Compliance with agency policy and regulations through meticulous record-keeping and reporting practices.

Processed invoices; prepared payment vouchers, purchase orders and requisitions, tracked purchases to ensure deliver of goods ans services an payment to venders.

Maintained provider calenders, scheduled client-provider meetings, and confirmed meeting attendees both local and regional.

Processed requests for billing documentation.

Oversaw intake of new and existing clients

Assessed processes and procedures, complying with OSHA and HIPAA regulations,