Jailitza Rivera
Branford,CT
Summary
Mobility Counselor who successfully manages Section 8 participants. Proficient at providing excellent costumer service to all individual, while ensuring a smooth transition in their relocation. I am seeking to join a team where I can contribute my skills and knowledge to streamline the relocation process for both the individuals in need and the organization.
Overview
6
6
years of professional experience
Work History
Mobility Counselor
New Haven Housing Authority (Reitman Personnel)
06.2023 - Current
- I conduct comprehensive questionnaires to determine specific requirements and preferences for each Section 8 HCV participant I am relocating
- I act as a primary point of contact for Section 8 participants I am relocating, Addressing their concerns and proving each individual with the support they need throughout their moving process
- I manage and track each individual which consisted of daily/weekly follow-ups by phone, email or in person to ensure each individuals move is completed smoothly and accurately
- I maintain and update each Section 8 participants status through our mobility counseling log to ensure accurate and up to date information is being presented from start to finish
- I collect and complete all necessary documents such as Request for Tenancy Approval (RFTA) packets, Livable City Initiative (LCI) Security Deposit applications. Also, all participants over the age of 18 qualifying information (E.g. Identification and supporting documents for Employment and any other fund sources or assistance such as child support, SSI or SNAP benefits.), Guarantee Letters, Security Deposit Riders and Payment Authorization forms
Phlebotomist
Yale New Haven Hospital (Vanguard Staffing)
03.2023 - 06.2023
- Scheduled/Checked In patients
- Verified/Added patient insurance
- Obtained blood specimens through venipuncture along with other various human specimens using required equipment
- Utilized Epic system, maintain high standards of quality and precision
Records Management Specialist
Planet Home Lending
04.2018 - 02.2023
- I created and maintained spreadsheets for all assigned task due directly or indirectly to my department
- I occasionally covered the Administrative Assistant/ Receptionist position
- Electronically sent service releases (Loans bought by investors) on or before their due date utilizing a citrix software
- I provided professional customer service, communicating via email to request physical loan files from private investors or banks such as Wells Fargo, M&T Bank, US Bank, etc for various reasons such as the loan was Paid in Full, the loan was Repurchased or is currently in Foreclosure.
Education
No Degree - Phlebotomy
Harborview School of Phlebotomy
West Haven, CT02.2023
High School Diploma -
Wilbur Cross High School
New Haven, CT06.2016
Skills
- Customer Service
- Communication
- Cultural Sensitivity
- Organization
- Problem-Solving
- Teamwork
- Adaptability
- Negotiation
Timeline
Mobility Counselor
New Haven Housing Authority (Reitman Personnel)
06.2023 - Current
Phlebotomist
Yale New Haven Hospital (Vanguard Staffing)
03.2023 - 06.2023
Records Management Specialist
Planet Home Lending
04.2018 - 02.2023
No Degree - Phlebotomy
Harborview School of Phlebotomy
High School Diploma -
Wilbur Cross High School
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