Jailynn Deanda
Sun Prairie,WI
Summary
Cross functional Senior Operations Manager driving organizational transformation through lean methodologies and servant leadership. Proven track record in enhancing operational accuracy and safety compliance while overseeing cross-functional teams to optimize performance and achieve goals.
Overview
8
8
years of professional experience
Work History
Senior Operations Manager
Universal Logistics
05.2025 - Current
- Oversee daily shipment operations processing approximately 144,000 units and 20 trailers per day, maintaining 99.9–100% on-time performance.
- Lead daily operations across HR, Safety, Transportation, Procurement, and Operations, managing a 55-person workforce supporting high-volume distribution activities.
- Tracked and analyzed key operational KPIs, including units shipped/day, discrepancies, shipped units vs. errors, safety incidents, costs, average pick-to-ship time, units received, and trailers processed; improved operational accuracy by 2% through KPI monitoring and process optimization.
- Maintain 100% completion of new-hire onboarding and training requirements, including PPE, work rules, attendance, safety certifications, and operator training.
- Oversee DOT/CDL compliance, including daily vehicle inspections, hours-of-service logs, medical certifications, drug/alcohol testing, and ELD requirements.
- Ensured compliance with weekly safety communications across all shifts, conducted incident investigations, root-cause analysis, and implemented corrective actions.
- Oversaw Powered Industrial Truck (PIT) training and compliance, ensuring operators met OSHA requirements for safe equipment operation and reducing safety risks.
Area Manager
Amazon
Kenosha
07.2022 - 05.2025
- Pick and Ship Dock Manager
- Leader of 3 direct reports and 60-90 associates.
- Implement Continuous improvement fundamentals within a Lean transformation- KPI, SOPs, PDA Cycle.
- Pallet land photo eye relocation project ( $314.67 cost/24VDC photo eyes, replaced 4-10 monthly- average annual savings $26,432.28.
- Network Safety Project: Replaced all yellow wooden barrels with 55 gallon barrels to avoid recurring injuries due to sharp edge of wood sticking out, decreased injuries by 2%.
- Managed product roadmaping across all outbound utilizing 2D mapping, optimizing travel time for moving parts improving operational efficiency across all outbound; improved throughput by 6%.
- Owned SOPs by creating and weekly updating a standard of work checklist for area managers and process assistants.
- Interview and hire talent via AmazonHire.
Service and Engagement Team Lead
Target
Janesville
04.2018 - 06.2022
- Oversaw all front-end operations, including check lanes, guest service, and drive-ups. Leader of 30+ associates.
- Manipulate business plan based on company’s metrics such as drive-up time, <3:00 and Net Promotor Score: >80.
- Perform quarterly reviews to associates. Discuss pay raise based on their work proficiency; Coach and develop behavior, communication skills, and key business goals.
- Interview and hire talent via HireVue.
Education
BBA - General Management & Innovation & Social Enterprise
University of Wisconsin-Whitewater
Whitewater, WI, USA05-2022
General Studies
University of Wisconsin-Oshkosh
Oshkosh, WI, USA05-2019
Skills
- KPI tracking
- DOT compliance
- Operational efficiency
- Lean implementation
- Excel
- SAP
- AS/400
- Cross-functional coordination
- Bilingual
Timeline
Senior Operations Manager
Universal Logistics
05.2025 - Current
Area Manager
Amazon
07.2022 - 05.2025
Service and Engagement Team Lead
Target
04.2018 - 06.2022
BBA - General Management & Innovation & Social Enterprise
University of Wisconsin-Whitewater
General Studies
University of Wisconsin-Oshkosh