Jailyn Tillman
Louisville,KY
Summary
Dedicated professional committed to ensuring customer satisfaction by providing exceptional service and professional support. With an extensive history in customer service, developed a strong sense of problem solving, teamwork and decision making to resolve customer issues. Possesses strong communication and leadership skills that can foster success for any cooperation.
Overview
9
9
years of professional experience
Work History
Ramp Operations Agent
Piedmont Airlines
07.2022 - Current
- Works collaboratively with colleagues to ensure the proper inspection and sanitation of aircrafts pre-departure and post-arrival.
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
Senior Project Coordinator
GE Appliances
04.2023 - 04.2024
- Served as primary interface between domestic personnel and production staff in multifamily residences.
- Organized meetings and gathered support materials.
- Managed multifamily residence client accounts from project initiation to project completion.
- Oversaw the entire appliance logistics process for a multifamily residence, ensuring efficient order management, timely deliveries/installations/repairs/redeliveries.
- Facilitated communication between GE Appliances, superintendents, property owners, and delivery companies.
- Coordinated with finance department to deliver timely billing for milestone events during project development.
- Ensured prompt resolution of any complaints from clients and delivery agents.
Collections Specialist
Synchrony Health Services
04.2022 - 04.2023
- Worked in call center environment handling manual and automatically dialed outbound calls to patients in nursing homes.
- Negotiated full payment of outstanding pharmacy bills.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances ensuring confidentiality and data protection.
- Established contact with insurance providers to verify patients' eligibility and maintain accurate patient records.
Patient Care Advocate
MedData
06.2020 - 09.2021
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Resolved problems with communication and billing to foster seamless services.
- Performed on-site visits to patient rooms, ensuring accurate collection and verification of Insurance data.
- Utilized systems such as KYMMIS and ClearWave systems to validate active insurance policies.
- Utilized systems such as MPOWER, STAR, and FIRSTNET to accurately input patient demographic data for the purpose of creating patient identification accounts.
- Conducted Medicaid eligibility screenings at patient bedside, confirming patient information, financial details, and household composition.
- Managed and completed submission of Medicaid benefit applications for patients.
- Conducted phone interviews with The Department of Community Based Services, securing medicaid benefit approvals for patients.
- Researched alternative financial assistance options for patients ineligible for benefits.
Collections Specialist
National Patient Account Services
05.2015 - 01.2019
- Worked in call center environment handling automatically dialed outbound calls.
- Achieved an average of 120 calls per day.
- Negotiated to collect balance in full on outstanding hospital balances.
- Maintained patient data confidentiality by adhering to the guidelines outlined in the Health Insurance Portability and Accountability Act of 1996 and Fair Debt Collection Practice Acts.
- Accurately documented, researched and resolved customer insurance, quality of care and accounting of disclosure issues.
- Averaged below the set goal of 45 seconds for after call work, with an average time of only 35 seconds per call. Achieved 98% success rate on quality reviews over a 3 year period. Additionally, consistently exceeded statistics calls per day with an average rate of 102%. Recognized for outstanding performance and awarded the opportunity to work from home. Received a certificate in recognition for significantly increasing collections from 89.62% in 2016 to an impressive achievement of108.27% in 2017.
Education
Bachelor of Arts - Communications
University of Louisville
Louisville, KY05.2017
Skills
- Operational Efficiency
- Scheduling Coordination
- Process Documentation
- Lean principles
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Active Listening
- Professionalism
Languages
Spanish
Limited Working
Timeline
Senior Project Coordinator
GE Appliances
04.2023 - 04.2024
Ramp Operations Agent
Piedmont Airlines
07.2022 - Current
Collections Specialist
Synchrony Health Services
04.2022 - 04.2023
Patient Care Advocate
MedData
06.2020 - 09.2021
Collections Specialist
National Patient Account Services
05.2015 - 01.2019
Bachelor of Arts - Communications
University of Louisville