Professional Summary
Overview
Work History
Education
Skills
Timeline

Jailyn Wilcox-Lawton

Great Wolf Lodge
Norwich,CT
12
years of professional experience

Dependable, detail oriented professional with experience in security, retail operations, healthcare and customer service. Proven ability to work in fast paced safety focused environments while maintaining accuracy, organization and compliance with procedures. Experience in inventory control, documentation, asset protection, teamwork, and emergency response seeking to contribute a strong work ethic and commitment to quality as a material processor at RTX /Collins aerospace.

Work History

Security Officer

1 Year 5 Months
Great Wolf Lodge | 03.2025 - Current
  • Monitored guest activities to ensure safety and compliance with resort policies.
  • Responded promptly to incidents, providing support and maintaining a secure environment.
  • Conducted regular patrols of property to identify and address potential security risks.
  • Assisted in training new staff on safety protocols and emergency response procedures.
  • Managed access control points, verifying identification to maintain secure premises.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked and verified photo identification prior to granting facility access.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Security Officer

2 Years 9 Months
Mohegan Sun Casino | 07.2022 - 04.2025

•Provided Security to employees patrons and company assets by completing bills, escorts, and table drops.

•Insured safety through selective medicals and guest assistance center support enhancing guest experience.

•Maintain accurate documentation and wrote statements to Support incident Investigations.

•Protected company, asset by monitoring, surveillance and responding to Security incidents promptly.

Crew Member

5 Months
Dunkin | 03.2022 - 08.2022
  • Provided exceptional customer service by greeting and assisting guests promptly.
  • Operated coffee machines and food preparation equipment efficiently during peak hours.
  • Maintained cleanliness and organization of dining and service areas to enhance guest experience.
  • Collaborated with team members to ensure smooth operations during busy shifts.
  • Followed health and safety guidelines to maintain quality standards in food handling.
  • Managed cash register transactions accurately, ensuring efficient checkout processes.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Merchandise Manager

1 Year 11 Months
Dollar Tree Stores | 05.2020 - 04.2022
  • Managed inventory levels to optimize stock availability and reduce excess product.
  • Developed and implemented merchandising strategies to enhance product visibility and drive sales.
  • Analyzed sales data to identify trends, inform purchasing decisions, and improve product assortments.
  • Collaborated with cross-functional teams to execute promotional events and seasonal displays effectively.
  • Enhanced store layout by applying visual merchandising principles to create an engaging shopping environment.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Certified Nursing Assistant

5 Years 4 Months
Utopia Assisted Living/utopia Home Care | 01.2015 - 05.2020
  • Assisted residents with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs, reporting changes to nursing staff promptly.
  • Maintained cleanliness and organization of resident rooms and common areas.
  • Documented patient care accurately in electronic health records systems.
  • Communicated effectively with families regarding resident status and care plans.
  • Advocated for residents' needs, enhancing overall quality of life through personalized support.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Education

High School Diploma

Norwich Free Academy | Norwich, CT

Skills

Report writing
Incident reporting
Security guard license
General security
CCTV surveillance
Detail-oriented
Superior customer service
Emergency response
Patrol operations
Complex Problem-solving
Relationship building and management
Conflict resolution techniques
Staff management
Active shooter training
First aid and CPR certified
Interior and exterior patrol
Fire safety training
Identification verification

Timeline

Security Officer

Great Wolf Lodge
03.2025 - CurrentRead More

Security Officer

Mohegan Sun Casino
07.2022 - 04.2025Read More

Crew Member

Dunkin
03.2022 - 08.2022Read More

Merchandise Manager

Dollar Tree Stores
05.2020 - 04.2022Read More

Certified Nursing Assistant

Utopia Assisted Living/utopia Home Care
01.2015 - 05.2020Read More

Norwich Free Academy

High School Diploma
Read More
Jailyn Wilcox-Lawton