Jaime Alvarado
Cicero,IL
Summary
Client Services Professional experienced in comprehensive client assessments and personalized care plan development. Fostered positive client relationships and achieved measurable improvements in client well-being through effective communication and coordination skills. Managed complex caseloads while delivering tailored action plans that drove positive outcomes for diverse client populations.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Case Manager/QIDP
Elim Christian Services
06.2018 - Current
- Coordinated, supervised, and monitored staff and client activities to ensure effective implementation of training programs.
- Design, develop and prepare initial semi annual and annual client program plans; analyze individual skills and abilities and establish goals and methods to achieve planned objectives.
- Ensured compliance of client programs and activities with funding source requirements, arranging special staffings with funding source representatives as needed.
- Hired, trained, and assisted staff, evaluated performance, enforced agency rules, and recommended employee status changes to support organizational standards.
- Participate as a member of the site policy making process.
Assistant Office Manager
Querrey & Harrow Law Firm
10.2013 - 09.2016
- Requested additional information for incomplete documents to ensure timely processing.
- Monitored status of closed cases to ensure proper documentation.
- Performed clerical tasks including filing, running errands, making copies, and answering phone calls to maintain office efficiency.
- Type clients' file, information, organize and retrieve case files as and when required.
- Assist attorneys to court and drop court documents.
- Relocated office furniture to optimize workspace and prepared vending machines for use.
- Conducted scheduled pick-ups and deliveries at multiple locations to maintain service efficiency.
Individual Service Coordinator/QIDP
Community Service Options, Inc
12.2010 - 09.2013
- Conduct record reviews and client interviews to gather comprehensive information from clients, families, guardians, and providers.
- Make determinations and redeterminations of eligibility for access to services and formulate or assist in the formulation of a diagnosis and treatment plan.
- Develop written documentation of individual client statistics, functional abilities, diagnosis, medical conditions history and treatment needs.
- Provide required Individual Service and Support Advocacy on quarterly basis or as necessary.
- Advocate for clients and families in various settings, ensuring their needs are represented in school, court, hospital, and residential environments.
- Provide required Individual Service and Support Advocacy on a quarterly basis or as necessary.
- Make frequent reports to the supervisor on progress of caseload and client services by maintaining and providing clinical records and statistical reports.
Truancy Case Manager
United Communities Southeast Philadelphia
07.2008 - 07.2010
- Supported children and families referred to Judicial System by School District of Philadelphia due to ongoing truancy, facilitating access to necessary resources.
- Facilitated case management services for families in need.
- Conducted home visits to engage families and address barriers to attendance.
- Maintain appropriate and ongoing documentation including intake, assessment, case notes, case updates, and statistics.
- Prepare written reports for all cases.
- Assessed strengths and supports of children, families, and communities to tailor interventions that promote school engagement.
Case Manager/QMRP
Chicago Association for Retarded Citizens
07.2006 - 07.2008
- Coordinated, supervised, and monitored staff and client activities to ensure effective implementation of training programs.
- Ensure that client programs and activities are in compliance with funding source requirements and arrange special staffings with funding source representatives.
- Coordinate, supervise and monitor staff and client activities to ensure that training programs and activities are correctly implemented.
- Hired, trained, and supported staff while evaluating performance, enforcing agency rules, and recommending changes in employee status.
- Maintained, prepared, and submitted periodic reports and records to document client and unit activities.
- Participate as a member of the site policy making process.
- Maintain current client habilitation files in accordance with case file organization and retention schedule.
Education
Bachelor - Liberal Arts in Psychology
East-West University
Chicago, IL06-2006
Skills
- Case Management
- Case documentation
- Documentation
- Client Advocacy
- Current Operating Systems
- Customer service
- Management
- Outlook
- Problem solving
- Windows 95
- Documentation practices
- Excel
- Therapeutic techniques
- Microsoft Office
- Powerpoint
- Outlook
- Exchange
- Windows 95
- Report writing
- Active listening
Accomplishments
Employee of the Month
Certification
- QIDP Certification
- Driver's License
- First Aid & CPR
- Substitute Teacher License IL
Additional information
- SKILLS
- Fluent in English and Spanish
- Computer skills: Proficiency in Windows 95, Windows NT, PowerPoint, Microsoft Office Products, (Word, Excel, Access, Exchange/Outlook)
Timeline
Case Manager/QIDP
Elim Christian Services
06.2018 - Current
Assistant Office Manager
Querrey & Harrow Law Firm
10.2013 - 09.2016
Individual Service Coordinator/QIDP
Community Service Options, Inc
12.2010 - 09.2013
Truancy Case Manager
United Communities Southeast Philadelphia
07.2008 - 07.2010
Case Manager/QMRP
Chicago Association for Retarded Citizens
07.2006 - 07.2008
Bachelor - Liberal Arts in Psychology
East-West University