Jaime Ambriz -Andrade

• Assisted applicants with admissions packet and served as point of contact throughout admissions process.
• Led tours of facility for potential clients and families to highlight features and benefits of membership.
• Developed and maintained business relationships with case managers to increase business opportunities.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained clean reception area to promote positive, professional environment for clients.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Surpassed team goals by partnering with my director of admission to have all admission agreements complete in less than 48 hrs & to always have a 100% completion rate at the end of every month
• Maintained daily reports and advised executive leaders in decision-making processes.

• Informed customers of promotions to increase sales productivity and volume.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Managed returns, exchanges and refunds in accordance with store policy.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Trained new employees on customer service, money handling and organizing strategies.

• Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
• Completed on-time deliveries by choosing best and most efficient routes.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.

• Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.

• Worked extra houses to achieve company coverage during period of low driver availability due to illness , weather and other unanticipated factors,