Jaime Aviles
Frederick,MD
Summary
Operations manager dedicated to optimizing workflows and enhancing productivity. Achieved a customer retention rate exceeding 80% and reduced materials costs from 18% to 13.5%, demonstrating a strong impact on financial performance and operational efficiency.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Operations Manager
Rentokil-Terminix
Frederick, MD
01.2026 - Current
- Oversaw daily operations to ensure efficiency and compliance with company standards.
- Coordinated between departments to ensure seamless communication and collaboration.
- Developed operational strategies to improve efficiency and reduce costs.
- Oversaw inventory management and supply chain processes for timely delivery.
- Identified opportunities for cost savings through process improvements and automation initiatives.
- Monitored compliance with company policies and industry regulations consistently.
- Managed escalated customer issues with a focus on resolution and satisfaction.
- Trained team members on best practices for managing customer escalations.
- Conducted performance evaluations, providing feedback and coaching for team development.
Operations Manager
Rentokil-Terminix
Sanford, FL
01.2021 - Current
- Within 6 months, increased the customer retention from under 70% to over 80%
- Within 3 months, reduced the Materials and Supplies budget from over 18% to 13.5%
- Manage daily operations of specialists with the goal of providing superior customer service to our clients
- Offer direction to staff in all aspects of operations, service and client care
- Responsible for managing basic financial performance of the operations, including revenue growth and expense control
- Proven ability to work collaboratively with development and release teams, and to facilitate the successful delivery of products
- Daily travel throughout the territory visiting with clients, assisting specialists and partnering closely with the sales team on business development
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Assisted in recruiting, hiring and training of team members.
Lawn Specialist / Chemical Manager
Rentokil
01.2020 - 01.2021
- Develops business, educating customers on the value and necessity of products and services.
- Efficiently managing construction staff to meet aggressive project timelines.
- Ensures customer retention by diagnosing and treating insects, diseases, fungus, and cultural issues associated with lawn and ornamentals
- Troubleshoots customer concerns thoroughly with urgency and excellence.
- Maximizes the effectiveness of lawn technicians by ensuring correct chemicals are distributed and providing expertise on chemical utilization.
- Partners with all lawn specialists by distributing various lawn and ornamental products.
Superintendent /Project Manager
Unified Flooring Solutions
05.2019 - 11.2019
- Coordination of upcoming projects between supervisor and crew
- Efficiently managing construction staff to meet aggressive project timelines.
- Late night/weekend work to meet customers timeline
- Review building prints, pricing, and build detailed final budget to assure accuracy in line item detail.
- Manage and oversee the full project life cycle.
- Manage logistics, delivery of materials to projects.
- Developed proposals for current and prospective customers
Flooring Project Manager
Cubix, Inc.
03.2017 - 05.2019
- Work with floor plan programs such as Autodesk: Design Review with limited exposure to CAD.
- Achieved the yearly goal of 1 million in job sales.
- Evaluate client needs and propose services throughout a project life cycle, and proactively as a long-term client partner
- Review scope with designated estimating team to flag issues and opportunities
- Review building prints, pricing and build detailed final budget to assure accuracy in line item detail.
- Submit complete proposal packages to clients including pricing, lead times, layout drawings, clarifications, deposit terms, etc.
Account Manager
Cubix, Inc.
10.2015 - 03.2017
- Review weekly scheduled services and set appointments to walk before and/or after services.
- Walk jobs to ensure quality and determine additional opportunities to serve clients
- Meet with current clients to address needs or bring recommended solutions.
- Cultivated relationships with large government entities to ensure continued business.
- Work with floor plan programs such as Autodesk: Design Review with limited exposure to CAD
Education
B.S - Engineering Technology: Project Management
Seminole State College
Sanford, FL01-2025
EMT-B & Fire Standards I & II -
Seminole State College of Florida
Sanford, FL06-2013
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2009
Skills
High Performing Teams Relationship Management
- Excellent Customer Service, and Communication
- Microsoft Office
- Tech savvy
- Detail oriented
- Organized
- Construction work management SMART Goals
- Customer/Client Relations
- P&L Responsibility
- Basic CAD knowledge
- Adaptability
- Time Management
- Familiar with Networking equipment and cable management
- B2B (Business to Business)
Certification
- Certification in Cyber Security (Foundations)
- Google Workspace Certified
- Certified Pest Control Operator
Timeline
Operations Manager
Rentokil-Terminix
01.2026 - Current
Operations Manager
Rentokil-Terminix
01.2021 - Current
Lawn Specialist / Chemical Manager
Rentokil
01.2020 - 01.2021
Superintendent /Project Manager
Unified Flooring Solutions
05.2019 - 11.2019
Flooring Project Manager
Cubix, Inc.
03.2017 - 05.2019
Account Manager
Cubix, Inc.
10.2015 - 03.2017
B.S - Engineering Technology: Project Management
Seminole State College
EMT-B & Fire Standards I & II -
Seminole State College of Florida
Associate of Arts - General Studies
Valencia College