Overview
Work History
Education
Skills
Timeline
Generic

VIRGINIA ROMAN

Garden Grove,CA

Overview

19
19
years of professional experience

Work History

Operations Manager

FENDI
11.2022 - Current
  • Oversee daily store operations, ensuring adherence to company policies, brand standards, and operational guidelines
  • Strategized and collaborated with management team to both propose, and implement, new ideas and solutions to increase productivity and effectiveness
  • Conducted and successfully exceeded great results in completing physical inventory in Flagship location
  • Conducted Manager of the Day (MOD) duties on a weekly basis, where I was able to provide great customer service and assist in creating exceptional in-store clientele.
  • Oversaw all e-commerce (Omni) process and execution
  • Supported the facilitation of FENDI Costa Mesa into a new location
  • Managed relationships with vendors, contracts, and ensured timely delivery of products and services.


Omni-Stockist

Fendi (LVMH)
09.2021 - 10.2022
  • Initiated strong expectations to meet operational demands
  • Personally selected to support store moves such as FENDI Las Vegas & Beverly Hills
  • Built a strong basis of communication and working relationships with stores in the region and coast
  • Processed shipment and transfer lists efficiently, and effectively
  • Cultivated a positive environment through a strong work ethic, and open communication.
  • Proposed and implemented weekly cycle counts by category/departments

BOH Support

Coach
11.2006 - 09.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Education

Bachelor of Arts - Fashion Merchandising and Design

Cal State University, Los Angeles
05.2011

Skills

  • Salesforce Expertise – Extensive experience using Salesforce for customer relationship management, sales tracking, and performance reporting
  • Team Leadership & Development – Proven ability to manage, recruit, onboard, and train high-performing teams; experienced in conducting performance evaluations and implementing growth plans
  • KPI & Performance Metrics Management – Consistently exceeded operational KPIs, including productivity, efficiency, and service-level targets by implementing data-driven strategies and continuous process improvements
  • Payroll & Workforce Systems – Hands-on experience with payroll platforms such as, UKG, and Kronos, ensuring accurate, compliant, and timely payroll processing
  • Bilingual Communication – Fluent in English and Spanish, enabling effective communication with diverse teams and client groups across multicultural environments

Timeline

Operations Manager

FENDI
11.2022 - Current

Omni-Stockist

Fendi (LVMH)
09.2021 - 10.2022

BOH Support

Coach
11.2006 - 09.2020

Bachelor of Arts - Fashion Merchandising and Design

Cal State University, Los Angeles

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VIRGINIA ROMAN