Jaime Bruan

• Streamlined operational workflows to enhance efficiency across departments.
• Developed and facilitated training initiatives aimed at ensuring staff adherence to established protocols.
• Developed and maintained standard operating procedures for daily operations.
• Analyzed performance metrics to identify areas for process improvement.
• Led initiatives that improved compliance with regulatory standards within operations.
• Mentored junior staff, fostering a culture of continuous improvement and accountability.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Directed initiatives to improve work environment, company culture or overall business strategy.

• Processed insurance claims efficiently, ensuring compliance with company policies and industry regulations.
• Evaluated claim documentation for accuracy and completeness, facilitating timely resolutions.
• Communicated with clients to gather information and clarify claim details, enhancing customer satisfaction.
• Collaborated with adjusters to assess damages and determine appropriate compensation amounts.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Improved customer satisfaction by providing timely and accurate information on claim status and resolution.

Assisted a team of 4-7 claim representatives in managing complex commercial liability claims including slip/trip and falls, food poisoning, completed operations, wrongful evictions, and directors and officers claims. Oversaw the claims process from assignment to closure, facilitating effective management of litigation and trial preparation. Provided support on reserve assessments, financial authority, and strategic analysis for trial or settlement decisions.