Jaime Campos-Camarena
Georgetown,TX
Summary
Confident and strong communication with both members and team members while simultaneously building rapport. 5 Years of combined experience with sales, management, customer service and member experience. Organization and ability to work under time restraints.
Overview
6
6
years of professional experience
Work History
Studio Manager
Orangetheory Fitness
Austin, TX
08.2021 - Current
- Worked with each team member individually for training, and growth plans with 30/60/90 day plans as well as weekly meetings.
- Created positive, warm and welcoming environment with anyone who walked into studio to cultivate longevity and lifelong members.
- Recruited, trained and developed high-performing team members with effectively communicating with each of their unique personalities and needs to be successful.
- Maintained positive customer relations by addressing problems head-on and always providing options in worst case scenarios.
- Review all financials and worked with maintaining studio budget, revenue growth plan, and member net gain alongside with EBITDA growth.
- Hitting individual benchmarks, as well as studio quotas for sales goals of 60-65 sales monthly and net membership growth of 10-15 members.
General Manager
Empower Fitness
Elko, NV
03.2017 - 06.2021
- Managed budget for two individual gyms, growing revenue of gyms year over year, with monthly revenue growth of 1%.
- Developed and maintained relationships with members and accounts for 10 corporate partners.
- Maximized efficiency by coaching and mentoring personnel on management principles, Best practices in fitness and customer service, company procedures and member experiences.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans for both locations.
- Drove year-over-year business growth while improving operations, and creating structure and changes to fit within industry and market changes.
Host & Busser
Himiko Sushi & Steakhouse
Elko, NV
03.2016 - 10.2016
- Monitored seating area and checked restrooms regularly to keep spotless. Stocking all silverware and floors and glass tables sanitized.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations and communicated changes to guests.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Cashier
Roy's Market
Elko, NV
03.2015 - 10.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, and locate any additional items.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
High School Diploma -
Elko High School
Elko, NV06.2017
Skills
- P&L Oversight
- Business Analysis
- Negotiation and Conflict Resolution
- Strong communication skill
- Scheduling and Coordinating
- Customer Interaction
- Sales Goal Achievement
Timeline
Studio Manager
Orangetheory Fitness
08.2021 - Current
General Manager
Empower Fitness
03.2017 - 06.2021
Host & Busser
Himiko Sushi & Steakhouse
03.2016 - 10.2016
Cashier
Roy's Market
03.2015 - 10.2015
High School Diploma -
Elko High School
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