Jaime Cardoza
Indianapolis,IN
Summary
Dynamic and results-oriented professional with a proven track record at Dicks Sporting Goods, enhancing customer satisfaction through expert recommendations and effective problem resolution. Skilled in photography with a flair for capturing compelling images, as demonstrated at the Indianapolis Zoo. Excels in excellent communication and continuous learning, adept at fostering cross-cultural relationships and managing stress with resilience.
Overview
5
5
years of professional experience
Work History
Bike Tech
Dicks Sporing Goods
11.2020 - Current
- Provided recommendations to clients in alignment with needs, preferences and budgets.
- Assisted clients in selecting the appropriate bikes and accessories for their needs, resulting in increased sales and customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Soccer Ambassador
Dicks Sporting Goods
11.2020 - Current
- Greeted customers and clients to create a welcoming atmosphere.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Traveled to learn about different products that would be offered to our store in the future.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Photographer
Indianapolis Zoo
03.2019 - 10.2020
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Developed strong relationships with clients through clear communication and professionalism.
- Offered image proofs to help clients choose best photos from shoot.
Education
Bachelor of Arts - Communication Studies
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2024
Skills
- Excellent Communication Skills
- Continuous Learning Attitude
- Stress tolerance and resilience
- Problem Resolution
- Customer Relations
- Cross-cultural awareness
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"You're only given one little spark of madness. You mustn't lose it."
Robin Williams
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementFlexible work hoursPaid time offHealthcare benefitsWork-life balanceStock Options / Equity / Profit SharingCompany CulturePersonal development programsInterests
Exercising
Reading
Fishing
I started fishing when I was a kid, I know that fishing can be frustrating, I know that there will be days that you won't catch anything, but that is the beauty of fishing. There will be days in life that will make you frustrated, and there will be days were you feel like you accomplished nothing, but that day where you reel in that glory. That big deal, or finishing that amazing project, you can go and do it all over again.
Timeline
Bike Tech
Dicks Sporing Goods
11.2020 - Current
Soccer Ambassador
Dicks Sporting Goods
11.2020 - Current
Photographer
Indianapolis Zoo
03.2019 - 10.2020
Bachelor of Arts - Communication Studies
Indiana University - Purdue University Indianapolis