Jaime Carpenter
Hubbard,TX
Summary
Dedicated customer service professional recognized for consistently high ratings and metrics. Demonstrates leadership as a learning coach for new hires and excels in resolving customer complaints through effective communication, enhancing team performance and satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Advocate II
Blue Cross Blue Shield
07.2022 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- Assisted members with inquiries regarding health insurance coverage and benefits.
- Excellent customer service rating and metrics
- Leadership skills within current team, new hires, and as a team whole
- Learning coach for new hires
- Whole Foods dedicated, cross trained in pharmacy, chat, hospital and claims
- Peer mentor
Customer Service Specialist
HeartPlace
Bedford, Texas
03.2017 - 02.2022
- Customer service
- Written and verbal communication skills
- Executed multitasking and prioritizing effectively to enhance service delivery
- Problem-solving
- Ability to work under pressure
- Consistently met deadlines and commitments, ensuring smooth workflow
- Achieved high precision in assignments, contributing to overall quality
- Familiarity with Microsoft Office
Receptionist
Patient First Medical Group
09.2014 - 03.2017
- Coordinated patient appointments to optimize doctor schedules and enhance patient flow.
- Explained intake forms to new patients and processed payments after treatment to streamline patient experience.
- Facilitated guest interactions in healthcare setting while managing administrative tasks for medical team to ensure smooth operations.
Education
Medical Assistant Certificate Program -
The College of Health Care Professions
Fort Worth, Texas09-2021
Skills
- Charting
- Vital Signs
- Wound Care
- Direct Patient Care
- Various Lab Tests
- Medical Terminology
- Autoclave
- Sterilization
- Assist Physician with Exams
- Prescription Refills
- Answering Multi-Line Phones
- Specimen Collection & Analysis
- Minor Office Surgical Procedures
- Patient/Family Communications
- Skilled use of an AED and EKG
- Knowledge of OSHA and HIPAA
- Injections (SQ, IM, ID, Gluteal)
- Capillary Sticks
- Taking Chief Complaints
- Medical Histories
- Phlebotomy
- Venipuncture (Vacutainer, Syringe, Butterfly)
- EHR
- Health insurance navigation
- Customer relationship management
Timeline
Customer Advocate II
Blue Cross Blue Shield
07.2022 - Current
Customer Service Specialist
HeartPlace
03.2017 - 02.2022
Receptionist
Patient First Medical Group
09.2014 - 03.2017
Medical Assistant Certificate Program -
The College of Health Care Professions