Jaime Carrillo-Alvarado
Las Vegas,United States
Summary
With over 8 years at CFI/Westgate Resorts, I've honed my expertise in facilities management and equipment repair, alongside developing strong communication skills. A proactive approach led to significant enhancements in operational efficiency and guest satisfaction, leveraging my proficiency in AutoCAD and effective problem-solving to manage complex projects and emergencies adeptly. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Supervisor Engineering
CFI/Westgate Resorts
04.2021 - Current
- Company Overview: Westgate Las Vegas Casino, a 3000 room hotel with multi level casino, the large Sports book, shopping, entertainment, celebrity residencies with regular shows and 7 restaurants
- 8 years of experience managing large-scale facilities
- Resorts and Casinos
- Working knowledge of building codes, safety regulations, and industry standards
- Familiarity with building automation systems, energy management systems, and HVAC systems
- Proficient in Microsoft Office and AutoCAD
- Documents and reports all shift activities for incoming shifts
- Excellent communication, problem-solving, and organizational skills
- Ability to make decisions independently and lead a team
- Strong attention to detail and accuracy
- Ability to manage multiple projects simultaneously
- Hands on approach to managing and maintaining projects and emergencies ensuring that everything develops and works properly
- Westgate Las Vegas Casino, a 3000 room hotel with multi level casino, the large Sports book, shopping, entertainment, celebrity residencies with regular shows and 7 restaurants
Maintenance Engineer
CFI/Westgate Resorts
05.2018 - 04.2021
- Company Overview: Westgate Las Vegas Casino, a 3000 room hotel with multi level casino, the large Sports book, shopping, entertainment, celebrity residencies with regular shows and 7 restaurants
- Promotion to (Senior watch) Supervisor for swing shift in April 2021
- Knowledge, understanding, and adherence to Company Core Values and Mission Statement
- Perform preventative maintenance for guest rooms, public areas, meeting rooms, restaurant and lounge
- Perform duties assigned by Chief Engineer or hotel management staff, including completing tasks submitted by work order
- Follow all company and departmental procedures and policies, which includes those listed in the Employee Handbook
- Maintain a clean and safe working environment at all times
- Report emergency and unusual situations immediately
- Assist with the operation, maintenance and repair of equipment and hotel property
- Responsible for working in a safe and conscientious manner
- Adhere to all safety policies and procedures
- Report the need for any major repairs to Director of Engineering
- Determine the exact cause and location of any fire alarms and communicate finding with management and front desk
- Demonstrate an attitude of cooperation and helpfulness at all times
- Westgate Las Vegas Casino, a 3000 room hotel with multi level casino, the large Sports book, shopping, entertainment, celebrity residencies with regular shows and 7 restaurants
Owner/Operator
702 Home Improvement Services
10.2015 - 04.2021
- Conduct regular property inspections
- Prepare quotes for customers
- Repair or replace damaged parts or equipment as needed
- Provide prompt, professional response and follow through regarding inquiries, problems, and concerns
- Update and maintain commercial property condition reports with respect to roofs, HVAC, electrical, parking lot, etc
- Obtain bids and manage capital improvement projects
- Coordinate & finish construction with subcontractors
- Supervise subcontractors and maintenance staff for services and repairs to properties
- Assist with the preparation of service commencement letters, delivery notices, etc
- Complete other special projects and duties as required
- Maintain a file of Certificates of Insurance for both subcontractors and vendors
- Prepare new vendor contracts and manage renewals
- Maintain a schedule of service contracts by property
- Maintain and update a list of preferred vendors in each trade
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Housekeeping Floor Supervisor
Westgate Resorts Las Vegas
05.2018 - 06.2019
- Maintained high levels of guest satisfaction by ensuring timely completion of daily cleaning tasks.
- Implemented quality control measures for maintaining exceptional room presentation, elevating the guest experience.
- Led team meetings regularly to discuss operational updates, address concerns, and reinforce company values within the housekeeping department.
- Stayed updated about industry trends and best practices through professional development resources to maintain cutting-edge expertise in housekeeping supervision roles.
- Evaluated staff performance regularly, offering constructive feedback to support continuous improvement in their skills and abilities.
Security & internet Service and Installation Technician
Innovative
03.2016 - 05.2018
- Installation and maintenance of vertical and horizontal structure wiring cat 6 for LAN/WAN
- Installed security cameras, monitors, surveillance at homes and businesses
- Install and service CCTV security, Network, card access system and electrical maintenance
- Structure cabling-Access Control-Audio visual basic IT and Intrusion Alarm systems
- All technology based systems & more…
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Installed and configured new equipment and systems according to company standards.
Mobile Mechanic
Self Employed Services
10.2009 - 03.2016
- Utilized advanced diagnostic tools to pinpoint issues swiftly, reducing labor time spent on each job.
- Maintained a clean and organized mobile workspace, ensuring the safety of both clients and fellow technicians.
- Maintained comprehensive records of all completed work orders, facilitating accurate invoicing and recordkeeping.
- Provided exceptional customer service, addressing inquiries and resolving concerns in a professional manner.
- Increased repeat business by establishing strong relationships with customers through excellent communication skills.
- Attended training workshops to stay current on new techniques and certifications, enhancing professional skill set.
- Implemented effective scheduling strategies to maximize daily workload while maintaining flexibility for emergency calls.
- Managed over 20 customers per day calling and scheduling
- Reduced vehicle downtime for clients by performing accurate diagnostics and prompt repairs.
Housekeeping Shift Supervisor
Binios Casino
01.2007 - 10.2009
- Optimized scheduling processes to maintain appropriate staffing levels during peak and off-peak hours, maximizing efficiency.
- Streamlined inventory management, ensuring adequate supplies were available for daily tasks while minimizing waste.
- Enhanced guest satisfaction through meticulous attention to detail in room cleaning and presentation.
- Ensured compliance with industry regulations by staying informed of updates or changes affecting housekeeping operations within the hospitality sector.
- Increased productivity by assigning tasks based on employee strengths, fostering an environment of teamwork and collaboration.
Plumber Pipefitter
Dunkin Mechanical
12.2006 - 02.2009
- Installed water heaters, sump pumps, faucets, toilets, sinks, and other fixtures with precision for long-lasting functionality and minimal repairs needed.
- Maximized efficiency in new construction sites by pre-fabricating piping assemblies off-site before installation at the job site.
- Enhanced workplace safety by strictly adhering to industry regulations and company guidelines during installation and maintenance tasks.
Education
Bachelor of Science - Electrical Engineering
ITT Technical Institute
Henderson, NV01.2016
Associate Of Science - Construction Project Management
ITT Technical Institute
Henderson, NV01.2014
Skills
- Equipment Repair
- AutoCAD
- SolidWorks
- Electrical Engineering
- Linux
- Fiber Optics
- Programmable Logic Controllers
- MATLAB
- C/C
- Plumbing
- Refrigeration
- JavaScript
- CAD
- Boiler
- Facilities Maintenance
- Blueprint Reading
- Visual Basic
- Operating Systems
- Cabling
- LAN
- Network Support
- VPN
- HVAC
- Mechanical knowledge
- Mechanic experience
Certification
- EPA Universal Certification, Indefinite
- Driver's License, 02/01/20 to 03/31/25
- Forklift Certification, 11/01/23 to Present
- Boom Lift Certification, 11/01/23 to Present
- OSHA 30, 06/01/18 to Present
- OSHA 10, 11/01/18 to Present
- Hazardous Waste Operations & Emergency Response Training, 09/01/19 to Present
- ASE Certification, Indefinite
Military Service
United States Army, United States, E5, 10/01/90, 11/30/00, 10 years of service, Airborne for 7 years, E5 Sergeant, Desert Storm service for 1 year, 3 years Army National Guard, Honorable Discharge
Awards
Deans list - Honors, 06/01/14
Accomplishments
- Completed 10 yrs Army Airborne E5 Sargent
- Bilingual in Spanish and English- Speaking, Reading, and writing. Able to Translate.
- OSHA 10 certification
- OSHA 30 certification
- Forklift
- Scissor/boom lift
- At my current position I developed a new system to train all engineers in each position so that any engineer can work any job needed. The system has increased efficiency and reliability from all department employees.
- Local union 501 International Operating Engineers member.
- Deans list 2016@ ITT
- Supervised team of 11 engineers.
- Supervisor of multiple departments in the hospitality industry.
- Plumbing 18+ years of experience
- Electrical/low voltage 10+ years experience
- Plaint operations 3+ years experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor Engineering
CFI/Westgate Resorts
04.2021 - Current
Housekeeping Floor Supervisor
Westgate Resorts Las Vegas
05.2018 - 06.2019
Maintenance Engineer
CFI/Westgate Resorts
05.2018 - 04.2021
Security & internet Service and Installation Technician
Innovative
03.2016 - 05.2018
Owner/Operator
702 Home Improvement Services
10.2015 - 04.2021
Mobile Mechanic
Self Employed Services
10.2009 - 03.2016
Housekeeping Shift Supervisor
Binios Casino
01.2007 - 10.2009
Plumber Pipefitter
Dunkin Mechanical
12.2006 - 02.2009
- EPA Universal Certification, Indefinite
- Driver's License, 02/01/20 to 03/31/25
- Forklift Certification, 11/01/23 to Present
- Boom Lift Certification, 11/01/23 to Present
- OSHA 30, 06/01/18 to Present
- OSHA 10, 11/01/18 to Present
- Hazardous Waste Operations & Emergency Response Training, 09/01/19 to Present
- ASE Certification, Indefinite
Bachelor of Science - Electrical Engineering
ITT Technical Institute
Associate Of Science - Construction Project Management
ITT Technical Institute
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