Jaime Cartagena
Epic Universe
KISSIMMEE
11
years of professional experience
Experienced restaurant leader with 10+ years in quick service operations, known for fast, courteous guest service, team leadership, and reliable shift execution. Skilled in multitasking, training, cash handling, and maintaining smooth, high-volume service.
Work History
Quick Service Food Server
10 Months- Delivered fast, courteous service to guests while maintaining accuracy in high-volume quick service settings.
- Processed food and beverage orders through POS systems with attention to speed, accuracy, and payment handling.
- Prepared menu items according to service standards, food safety procedures, and portion requirements.
- Maintained clean, organized service stations by restocking supplies and sanitizing guest-facing areas.
- Resolved guest requests promptly, supporting positive dining experiences during peak attendance periods.
- Followed health, safety, and sanitation guidelines to ensure compliant food handling and guest service.
- Resolved customer complaints promptly, maintaining a high level of professionalism and customer satisfaction.
Restaurant Shift Manager
1 Year 8 Months- Supervised shift operations, ensuring drive-thru, front counter, and kitchen teams delivered fast service
- Coordinated labor scheduling and task assignments to maintain efficient shift coverage
- Trained crew members on Wendy's procedures, food safety, and customer service standards
- Monitored cash handling, deposits, and register accuracy during daily operations
- Enforced food safety, cleanliness, and sanitation standards across service and prep areas
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Shift Leader
6 Years 5 Months- Supervised shift operations, maintaining speed, quality, and service standards during peak periods.
- Coordinated team assignments to support efficient drive-thru, dining room, and kitchen flow.
- Trained crew members on food safety, station procedures, and customer service expectations.
- Monitored cash handling, register accuracy, and drawer reconciliation throughout shifts.
- Resolved guest concerns promptly, preserving positive customer experience and store reputation.
- Communicated shift priorities to managers and crew, ensuring smooth handoffs and consistent operations.
Food Runner
3 Years 5 Months- Coordinated with servers and kitchen staff to maintain smooth food flow during peak service.
- Monitored ticket timing and prioritized orders to support fast, consistent service.
- Delivered plated dishes promptly, ensuring accurate table assignments and meal presentation.
- Verified special requests and dietary modifications before delivering meals to guests.
Education
High School Diploma
Skills
Excellent customer service
Customer satisfaction
Speedy service
Dependable attendance
Dependable punctuality
Food safety protocols
Team collaboration
Collaborative work
Excellent communication
Bilingual communication
Timeline
Quick Service Food Server
Epic Universe
12.2025 - CurrentRead More
Restaurant Shift Manager
Wendys
03.2024 - 11.2025Read More
Shift Leader
Taco Bell
10.2017 - 03.2024Read More
Food Runner
Bahama Breeze Island Grille
05.2015 - 10.2018Read More
Mavericks High School
High School Diploma
Read More