Jaime Castro

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
• Enhanced customer satisfaction by ensuring prompt and accurate order execution.
• Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
• Supervised section of Number tables and assisted waitstaff by answering questions, taking orders, and offering suggestions.

• Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

I was responsible for serving customers, making their salads, and occasionally handling the payments.