Jaime Clephas
Florence
Summary
Dedicated administrative and customer service professional with more than 20 years of experience assisting the public, maintaining confidential records, resolving complex situations, and ensuring accuracy in fast-paced environments. Recognized for exceptional communication, attention to detail, and the ability to explain policies and procedures clearly and professionally. Experienced working with diverse populations, handling sensitive information, managing detailed documentation, and providing compassionate customer service. Eager to bring strong organizational, problem-solving, and interpersonal skills to support students and families in a Financial Aid Office.
Overview
25
25
years of professional experience
Work History
Pharmacy Technician
Massey Drugs
10.2024 - 11.2025
- Processed prescriptions efficiently, verifying accuracy and compliance with regulations.
- Assisted pharmacists during patient consultations by providing critical information on medications, enhancing patient understanding.
- Managed medication inventory to maintain accurate stock levels, supporting efficient pharmacy operations.
- Trained new pharmacy technicians on operational procedures and best practices.
- Trained new staff on pharmacy procedures and customer service best practices.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Resolved customer issues in-person and over the phone, facilitating order placement and system navigation.
Dispatcher
Florence Police Department
03.2024 - 08.2024
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Managed high-stress situations calmly, ensuring timely assistance to individuals in need during emergencies.
- Handled challenging caller interactions with professionalism and empathy, supporting individuals in distress during critical situations.
- Delivered exceptional customer service to callers in crisis, gathering essential information for emergency response teams with empathy.
Parking Enforcement Officer
Florence Police Department
08.2021 - 09.2023
- Issued citations and warnings to vehicle owners, ensuring compliance with parking regulations.
- Compiled and submitted daily logs of citations and warnings to supervisor, facilitating accurate record-keeping.
- Maintained detailed logs of all events during each shift, enhancing operational transparency.
- Responded to calls in both routine and emergency situations.
- Directed traffic and performed building checks.
- Implemented parking meter system 100% more efficient than previous system.
- Demonstrated self-motivation by consistently completing tasks without supervision.
- Worked independently to complete tasks efficiently while also collaborating with team members.
Juvenile Correctional Officer
Orange County Probation Department
07.2000 - 11.2020
- Monitored and supervised juvenile offenders to ensure safety and compliance with facility rules.
- Oversaw daily activities of juvenile residents to ensure compliance with facility rules. to maintain safety and security in facility.
- Implemented behavior management techniques to enhance positive interactions and reduce conflicts among residents.
- Collaborated with multidisciplinary teams to develop individualized treatment plans.
- Assisted in the development of individualized treatment plans tailored to each offender''s needs and progress.
- Trained new staff on protocols, crisis intervention strategies, and emergency response procedures.
- Monitored daily activities, ensuring adherence to schedules and rules for program participation.
- Documented incidents and behavioral observations in compliance with departmental policies.
- Conducted regular inspections of living areas for compliance with safety standards.
Education
Associate of Arts - General Studies
Fullerton College
Fullerton, CA06-1999
Associate of Science - Criminal Justice
Fullerton College
Fullerton, CA06-1999
Skills
- Medication inventory management
- Customer service
- Effective communication
- Conflict resolution
- Complaint investigation
- Safety awareness
- Regulatory compliance
- Prescription accuracy
- Medication safety
- Professionalism
Timeline
Pharmacy Technician
Massey Drugs
10.2024 - 11.2025
Dispatcher
Florence Police Department
03.2024 - 08.2024
Parking Enforcement Officer
Florence Police Department
08.2021 - 09.2023
Juvenile Correctional Officer
Orange County Probation Department
07.2000 - 11.2020
Associate of Arts - General Studies
Fullerton College
Associate of Science - Criminal Justice
Fullerton College