Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alayna Flores

Summary

Friendly and empathetic, hard working, with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer/patient needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer/patient relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Personal Shopper

HEB Grocery Store
10.2023 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.


* I've held top 10 #1 Curbie position for 5 consecutive weeks, with best performance.

2 time awarded for excellent written customer reviews.

Job Site Lead

Masters Roofing and Construction
05.2022 - 04.2024
  • Fostered a positive work environment by addressing employee concerns promptly and effectively.
  • Increased customer satisfaction levels through effective communication of project status updates and prompt resolution of any concerns or issues.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Trained new team members on site policies and procedures.
  • Guided employees and contractors in task completion, offering assistance to meet tight deadlines.

Education

High School Diploma -

Ambleside Academy
San Antonio, TX
05-2023

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Friendly, positive attitude

  • Problem-solving
  • Dependable and responsible
  • Calm under pressure
  • Excellent communication

Timeline

Personal Shopper

HEB Grocery Store
10.2023 - Current

Job Site Lead

Masters Roofing and Construction
05.2022 - 04.2024

High School Diploma -

Ambleside Academy
Alayna Flores