Jaime Corralejo
New Braunfels,TX
Summary
Reliable, a leader, trainer and mentor to technicians. Strong customer service with great satisfaction. Bilingual individual with a strong work ethic. Organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Lead technician with more than nineteen year's experience. Top Technician of the quarter for South Central Texas in 2021. Trainer for the top apprentice technician in the nation (Diego Ceballos) who also was a top technician of the quarter in 2022.
Overview
18
18
years of professional experience
Work History
Security Service Technician
ADT Commercial
10.2018 - Current
- Great customer service skills and leadership. I'm a trainer and a mentor to other technicians within the company.
- Enhanced security system efficiency by performing regular maintenance and updates on equipment.
- Increased customer satisfaction by providing timely and effective technical support for the services we provide.
- Troubleshot complex system malfunctions, quickly identifying root causes and implementing effective solutions.
- Ensured compliance with industry regulations by staying current on relevant training and certifications.
- Streamlined installation processes, ensuring smooth implementation of security devices at client sites.
- Been employed with company for 5 years.
- Trained new technicians on company procedures, equipment usage, and troubleshooting techniques to ensure consistent quality across the team.
Install/Service Technician
Dyezz Surveillance & Security
02.2016 - 10.2018
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with low voltage cable; phone, intercom systems, network, CCTV.
- Work related travel to various cities like Dallas, Atlanta, Houston, El Paso, McAllen, Austin surrounding cities.
Smart Home Professional
Mastec Advanced Technologies
02.2014 - 02.2016
- Enhanced customer satisfaction by providing personalized smart home solutions tailored to individual needs.
- Conducted comprehensive site assessments to determine optimal equipment placement, ensuring maximum efficiency of smart home systems.
- Educated clients on the benefits of smart home technology
- Traveled to different markets in the nation to assist in installations and trained technicians on how to operate our equipment.
- Mastec was the primary dealer for AT&T Digital Life systems.
- Developed strong relationships with vendors and suppliers, securing favorable pricing on high-quality products for clients.
Installation and Service Technician
Cothron's Security Solutions
05.2013 - 02.2014
- Maximized system performance with routine preventive maintenance procedures for clients equipment.
- Work with low voltage cable, intercoms, phones, access control, and data network. Assisted in installing security vaults in residential and commercial.
- Serviced state buildings security systems across the state.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Installed and configured new equipment and systems according to company standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
Install/Service Technician
Dyezz Surveillance & Security
11.2010 - 05.2013
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Verify systems are working properly by testing equipment, connections and signals, identifying source of problem and correcting. Worked with low voltage cable; phone, intercom systems, network, CCTV.
- Interpret and follow written and verbal work orders. Work related travel to various cities like Dallas, Atlanta, Houston, El Paso, McAllen, Austin surrounding cities.
Installation Service Technician
Knight Security
11.2009 - 12.2010
- Did structured wiring for access control, network, phones, IP and analog cameras.
- Installed devices like card readers, door strikes, maglocks, rex motions, panel wiring for S2 networks.
- Completed installations on time and within budget, ensuring optimal system performance and minimal disruptions to client operations.
- Service performed in government building including the Texas State Capital, Banks, and educational buildings.
- Tested systems, noting issues and completing preventive maintenance.
- Established and maintained effective working relationships with vendors and contractors to support operations.
Security Alarm Technician
Ranger American Security
08.2005 - 10.2009
- Installed alarm systems; run, pull and terminate network, telephone, audio and cable/television wire. Customized wiring on residential houses.
- Worked with contractors to make sure the proper steps are followed in installations. Used power tools and safety protocols.
- Interpreted and followed written work orders.
Education
GED -
Austin Community College
Austin, TX06.2002
Basic College Courses - Basic And Technical College
Austin Community College
Austin, TXSkills
- FAL (Fire alarm license)
- OSHA 10
- NCR (Atm)
- Genetec
- Lenel
- Secure Care
- ICT (Protege)
- Brivo
- Avigilon
- DMP
Languages
Spanish
Professional Working
Timeline
Security Service Technician
ADT Commercial
10.2018 - Current
Install/Service Technician
Dyezz Surveillance & Security
02.2016 - 10.2018
Smart Home Professional
Mastec Advanced Technologies
02.2014 - 02.2016
Installation and Service Technician
Cothron's Security Solutions
05.2013 - 02.2014
Install/Service Technician
Dyezz Surveillance & Security
11.2010 - 05.2013
Installation Service Technician
Knight Security
11.2009 - 12.2010
Security Alarm Technician
Ranger American Security
08.2005 - 10.2009
GED -
Austin Community College
Basic College Courses - Basic And Technical College
Austin Community College
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