Jaime Edwards
Lauderhill,Florida
Summary
I am a Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Also im dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and answering phone and email messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities with co workers. My 23 years of administrative and customer service experience, is just a bonus to keep customers and patients fully satisfy
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pcc Schecduler
Holy Cross
Fort Lauderdale, FL
01.2023 - 12.2023
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on patients progress.
- Maximized efficiency in appointments delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Increased customer service success rates by quickly resolving issues.
- Conferred with doctors, office staff, and medical personnel as to upcoming surgeries and procedures.
Specialty Pharmacy /PCC
Walgreens Head office
Orlando , Florida
01.2019 - 02.2020
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated verification and filling of more than 45 daily prescriptions in high-volume speciality pharmacy environment.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Emergency Dispatcher
ADT Corp.
01.2016 - 01.2019
- Eliminated risks and emergency response delays by efficiently monitoring home and business alarms
- Answered high priority calls from automatic routing system and took information from callers.
- Established long-term customer relationships through prompt and courteous service.
- Enhanced productivity by guaranteeing timely emergency response with no delay issues.
- Increased timely treatment protocols by leveraging current response and quality assurance requirements.
- Created electronic medical records for all cases, performing routine chart audits and reviewing proper history charts .
- Optimized productivity to ensure on-time emergency response and life support.
Accountant
JCPENNEY
01.2006 - 01.2016
- Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement.
- Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts.
- Managed, tracked and monitored financial updates, watch lists and insurance files.
- Maintained and processed invoices, deposits and money logs.
- Compiled general ledger entries on short schedule with nearly 100% accuracy.
- Facilitated data conversion for company acquisitions and fiscal year reorganization.
- Reconciled accounts and reviewed all materials, including surplus, income, expense data, net worth and assets.
- Organized and carried out efficient month-end, quarterly and year-end processes.
Education
Associate of Science - Environmental Science
Columbia College
Columbia, MO2014
Skills
- Accounting and filing
- Banking deposits and tracking
- Powerpoint, word and excel
- Payroll and schedules
- Presentations and visual specialist
- Speech and coaching on errors
- Training and mentoring or performance
- Individual and group instruction
- Database Management
- Order Processing
- Invoice Submission
- Call center operations
- Strategic planning of events
- Team leadership/ assistant to managers
- Vendor relations/ orders
- Supply chain distribution
- Pharmacy Tech Operations
- Assisting Pharmacists
- Cash Register Operations
- FDA Drug Safety Guidelines
- Customer Service Standards
- Patient Profiles
- Problem-Solving Skills
- Patient Education
- Patient Confidentiality
- Drug Storage Procedures
- Pharmacy Records Management
- Insurance Communication
- Answering Customer Questions
- Staff Leadership
- Supporting Pharmacy Operations
- Payment Processing
- Prescription Delivery
- FDA and HIPAA Compliance
- Drug Compounding
- Insurance Claim Processing Software
- Storage Maintenance and Security
- Prescription Refill Fulfillment
- Information Documentation
- Profile Updating
Certification
Registered Pharmacy Technician
Timeline
Pcc Schecduler
Holy Cross
01.2023 - 12.2023
Specialty Pharmacy /PCC
Walgreens Head office
01.2019 - 02.2020
Emergency Dispatcher
ADT Corp.
01.2016 - 01.2019
Accountant
JCPENNEY
01.2006 - 01.2016
Associate of Science - Environmental Science
Columbia College