JAIME ELLER
Schenectady,New york
Summary
Highly motivated and enthusiastic professional, with experience and a passion for creating, developing, and instructing trainings. Works well both individually, as well as part of a team, eager to learn new skills, and share existing knowledge with others. Maintains confidence and comfortability in front of a room, utilizing strong skill sets in public speaking, along with engaging a classroom. Outgoing and receptive to diversity when working with others. Resourceful, creative, and driven, committed to growing professionally.
Overview
2
2
years of professional experience
Work History
Taxpayer Service Representative
New York State Department Of Taxation And Finance
04.2022 - Current
- Member of the Personal Income Tax Training team, developing and executing both new and existing trainings
- Assess existing processes and sources, and assist in updating current material, as well as creating new material
- Developing content for new skills
- Creating handouts, slide presentations, outlines, and other visual references to help assist in training
- Specialized in advanced phone lines
- Assisting other representatives with questions related to their calls
- Public speaking, conducting trainings and teaching representatives new materials
- Working well within a team, as well as individually
- Demonstrate initiative and self-motivation to provide a positive training experience
- Establishing and maintaining a positive working relationship with management and representatives
- Inform staff of any departmental changes, and provide them with resources and training as needed
Tax Information Aide
New York State Department Of Taxation And Finance
04.2021 - 04.2022
- Answered inbound calls in a timely and friendly manner
- Provide excellent customer service while finding solutions to resolve taxpayer problems and complaints
- Active listening to communicate effectively with taxpayers and representative
- Research using tax specific software
- Volunteered to learn new skills within the department as they were being developed
- Maintaining confidentiality by following department policies and procedures
Education
Bachelor Of Fine Arts - 3D design
Old Dominion University
Norfolk, VA05.2020
Skills
- Public speaking and oral presentation
- Engaging communication skills
- Enthusiasm for learning new topics and skills
- Developing and producing new material
- Organization and reliability
- Adaptability to new content
- Creativity
- Problem solving
- Confidence
- Flexibility
Volunteer Work
- Volunteered with the Cystic Fibrosis Foundation from 2016-2021
- Was honored as one of Virginia's Finest in 2019 for my work within the Cystic Fibrosis foundation
- Executed fundraisers, including art sales and art shows, at Old Dominion University on behalf of the Cystic Fibrosis Foundation
- Prepared and executed presentations at various functions for the Cystic Fibrosis Foundation
- Prepared written and visual materials, including brochures, posters, and handouts for the Northeast Kidney Foundation
- Assisted in organizing and setting up fundraisers for the Northeast Kidney Foundation
- Work closely with Donate Life in sharing the foundations goals and accomplishments, creating fliers and other marketing materials, as well as aiding in recruitment
Timeline
Taxpayer Service Representative
New York State Department Of Taxation And Finance
04.2022 - Current
Tax Information Aide
New York State Department Of Taxation And Finance
04.2021 - 04.2022
Bachelor Of Fine Arts - 3D design
Old Dominion University
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