Jennifer Estrada
Albany,NY
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills & problem-solving skills. Detail-oriented team player. Ability to handle multiple projects simultaneously. Hardworking and Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Taxpayer Service Representative
NYS Department Of Taxation And Finance
09.2019 - Current
- Facilitated communication between taxpayers and tax authorities.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Explained estimated tax for clients.
- Collaborated with clients to answer questions and provide advice on tax matters.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Associate
Walmart
09.2006 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Tax Information Aide
NYS Department Of Taxation And Finance
08.2009 - 09.2019
- Utilized tax software
- Explained assessment Bill's
- Collaborated with clients to answer questions and provide advice on tax matters.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Education
High School Diploma -
Stanley High School
08.2006
Skills
- Tax Software
- Taxation Document Inspection
- Excellent Listening Skills
- Update Records
- Multitasking
- Problem-Solving Ability
Timeline
Taxpayer Service Representative
NYS Department Of Taxation And Finance
09.2019 - Current
Tax Information Aide
NYS Department Of Taxation And Finance
08.2009 - 09.2019
Associate
Walmart
09.2006 - Current
High School Diploma -
Stanley High School
Similar Profiles
Mariah FredetteMariah Fredette
Business Analyst at NYS Department of Taxation and FinanceBusiness Analyst at NYS Department of Taxation and Finance
Kelsey BrooksKelsey Brooks
Revenue Crime Specalist 1 at NYS Department of Taxation and FinanceRevenue Crime Specalist 1 at NYS Department of Taxation and Finance
David PohleDavid Pohle
Revenue Crimes Specialist 3 / Ass't Chief Inv. at NYS Department of Taxation and FinanceRevenue Crimes Specialist 3 / Ass't Chief Inv. at NYS Department of Taxation and Finance
Nicole HinnantNicole Hinnant
Office Assistant 2 Supervisor at NYS Department Of Taxation And FinanceOffice Assistant 2 Supervisor at NYS Department Of Taxation And Finance
John Paul PedrolaJohn Paul Pedrola
Business Analyst at KPMG USBusiness Analyst at KPMG US