Tarsha Hite
Schenectady,NY
Summary
Committed professional with diverse experience in healthcare and CCD taxpayer services, emphasizing meticulous attention to detail and effective time management.
Overview
17
17
years of professional experience
Work History
Taxpayer Service Representative
NYS Department of Taxation and Finance
Schenectady, New York
04.2026 - Current
- Clarified policies and procedures for taxpayers, improving overall comprehension of requirements.
- Addressed issues concerning RFI letters, providing detailed explanations to taxpayers.
- Evaluated refund status, delivering timely updates to ensure taxpayer awareness.
- Assisted with OLS account creation, optimizing response efficiency to department notifications.
- Managed incoming calls and directed them to relevant departments as needed.
- Informed taxpayers on bill payments and installment plans effectively.
- Authenticated taxpayer and third-party identities to maintain confidentiality of sensitive information.
Medical Assistant
St Peter's Medical Center
Niskayuna , NY
10.2009 - 11.2025
- 16 years of experience in were my primary responsibilities included providing information concerns
- Explain programs or policies and procedures
- Resolving problems or reconciling accounts
- Facilitated patient examinations and medical procedures for healthcare provider
- Managed patient records efficiently using electronic health record systems.
- Prepared and organized examination rooms, ensuring cleanliness and availability of supplies.
- Monitored vital signs and communicated changes to medical staff promptly.
- Measured vital signs and collected medical histories to assist in patient preparation.
- Maintained adherence to HIPAA regulations for safeguarding confidential patient information.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared patients for EKG tests by explaining procedures and positioning them correctly.
- Monitored heart rhythms using EKG equipment for patient assessments.
- Assisted in training new staff on EKG procedures and equipment operation standards.
Education
Certificate -
BRANFORD HALL CAREER INSTITUTE
COLONY N.Y08-2009
High School Diploma -
PORTRICHMOND HS
Staten Island, NY06-1999
Skills
- Patient care management
- Vital sign monitoring
- EKG testing
- HIPAA compliance
- Electronic documentation
- Staff training
- Patient scheduling
- Attention to detail
- Problem solving
- Infection control procedures
- Medical office administration
- Strong analytical skills
- Communication skills
- Time management abilities
- Have Experience in CCD
- Providing help to Taxpayer
- Explaining Tax Policies and procedures
- helping Taxpayer understand RFI/Refund Status
- OLS Acc creation
- Guiding Taxpayer on how to Answer to a Department notice
- Guiding Taxpayer in there OLS Acc on Bill payment and IPA'S
- Verifying TP/POA/3rd party
Timeline
Taxpayer Service Representative
NYS Department of Taxation and Finance
04.2026 - Current
Medical Assistant
St Peter's Medical Center
10.2009 - 11.2025
Certificate -
BRANFORD HALL CAREER INSTITUTE
High School Diploma -
PORTRICHMOND HS