Tacara Smith
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Taxpayer Service Representative
Departure of the Treasury
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced taxpayer satisfaction by providing timely and accurate information on tax-related inquiries.
- Educated taxpayers about available deductions and credits, minimizing their tax liabilities while maintaining compliance.
- Provided exceptional customer service by addressing taxpayer concerns with empathy and professionalism, resulting in positive feedback from clients.
- Maintained strict confidentiality when dealing with sensitive taxpayer information, adhering to both legal requirements and company policies regarding privacy protection.
- Provided over-the-phone technical assistance with individual accounts. Applying the tax codes while addressing a wide range of issues to assist taxpayers in understanding and meeting their tax responsibilities.
Fulfillment Associate, L1
Amazon LLC
03.2020 - Current
- Demonstrated adaptability by cross-training in multiple job functions within the sortation center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire process.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Safely and securely loaded items to prevent damage during transport.
Childcare Director
Mt Zion Loving Angels Learning Center
02.2017 - 03.2020
- Engaged with parents and families to build positive relationships for children to thrive.
- Recruit, select, retain and supervise quality staff. Manage team of childcare professionals to guarantee highest standards of care, foster stability and reduce turnover rate.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Analyzed enrollment data to identify trends, optimize staffing levels, and inform future program development.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Ensured compliance with all relevant licensing requirements by maintaining detailed documentation and submitting timely reports as necessary.
Education
High School Diploma - Basic Study
Robert E.Lee High School
Jacksonville, FL05.2003
Skills
- Patience and composure
- Professionalism and Integrity
- Strong analytical skills
- Record Keeping Abilities
- Multitasking
- Problem-solving abilities
- Data Entry
- Payroll familiarity
- Professionalism
Type or edit your skills here
Timeline
Taxpayer Service Representative
Departure of the Treasury
07.2023 - Current
Fulfillment Associate, L1
Amazon LLC
03.2020 - Current
Childcare Director
Mt Zion Loving Angels Learning Center
02.2017 - 03.2020
High School Diploma - Basic Study
Robert E.Lee High School
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