Jaime Faison
East Hartford,CT
Summary
Compassionate Community Living Specialist with hands-on experience in managing and coordinating community-based programs for individuals with disabilities. Possess strong skills in case management, person-centered planning, and facilitating support networks to enhance quality of life. Notable impact includes fostering independence and promoting inclusive community participation among clients served.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Community Living Specialist
Caring Community
Colchester, Connecticut
01.2015 - Current
- Apply appropriate safety measures for clients with all different background.
- Provided crisis intervention when needed while maintaining professional boundaries at all times.
- Participated in trainings related to disability services best practices.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Supported clients in daily tasks such as meal preparation, personal hygiene, medication management.
- Collaborated with other professionals such as doctors, therapists, and case managers on behalf of clients.
- Coordinated leisure activities according to individual interests and abilities.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Provided support and assistance to individuals with disabilities in an effort to promote their independence and integration into the community.
- Created a safe living environment by implementing safety protocols and procedures.
- Organized transportation for those unable to drive or access public transit.
- Monitored client behavior for any signs of distress or difficulty adapting to new environments.
- Maintained accurate records of client progress, service delivery, and documentation requirements.
- Reminded patients to take prescribed medications or nutritional supplements.
- Facilitated group activities to encourage socialization among members of the community.
- Med certified Give appropriate
- CPR certified
Customer Service Representative
People Ready Agency
New London , CT
06.2012 - 01.2015
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Surpassed sales goals through implementation of successful marketing strategies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collected deposits or payments and arranged for billing.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Cashier
Stop and Shop Supermarket
Norwich , CT
03.2001 - 06.2011
- Provided excellent customer service by helping customers locate items they were looking for.
- Balanced cash drawers at the end of each shift.
- Built and maintained productive relationships with employees.
- Assisted customers with locating merchandise within the store.
- Processed credit card transactions accurately and efficiently.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Welcomed customers, offering assistance to help find store items.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Verified that all coupons were valid prior to processing them into the system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Complied with all health and safety regulations while performing job duties.
Education
High School Diploma -
Norwich Free Academy
Norwich , CT06-2001
Skills
- Crisis intervention
- Medication management
Certification
- Med certified
- CPR certified
References
References available upon request.
Timeline
Community Living Specialist
Caring Community
01.2015 - Current
Customer Service Representative
People Ready Agency
06.2012 - 01.2015
Customer Service Cashier
Stop and Shop Supermarket
03.2001 - 06.2011
High School Diploma -
Norwich Free Academy