Jaime Garcia
Aubrey,TX
Summary
Operations leader with a background in healthcare and technical service environments, focused on team scheduling, staff training, and workflow coordination. Known for maintaining compliance, improving service turnaround, supporting payroll accuracy, and helping reduce costs through in-house service and process improvements.
Overview
27
27
years of professional experience
Work History
Area Service Manager North Central Zone
Texas Health Resources North Central Zone
06.2024 - Current
- Identified employee strengths and initiated mentoring program to address areas of weakness and enhance team capabilities.
- Coordinated training programs for technicians, keeping the team up-to-date on the latest equipment technologies and best practices.
- Trained staff on proper operation of equipment and initial troubleshooting techniques.
- Managed operations staff and kept employees compliant with company policies and procedures.
- Managed equipment disposition processes at HTM Corinth warehouse, ensuring compliance and efficiency.
- Streamlined workflows to enhance patient satisfaction and decrease service turnaround times.
- Reduced costs by increasing in-house service completion, minimizing reliance on outsourcing.
- Oversaw daily tracking of employee UKG time cards to ensure accurate payroll processing.
Supervisor C1 North Zone
Texas Health Resources North Central Zone
Denton, Alliance, Flowermound and Southlake, tx
01.2010 - 06.2024
- Facilitated daily patient care operations for Texas Health Resources North Central Zone teams, ensuring seamless service delivery.
- Coordinated staff schedules and coverage for North Central Zone departments to optimize team efficiency.
- Oversaw workflow across Texas Health Resources North Central Zone service areas, identifying areas for improvement.
- Trained new staff on Texas Health Resources North Central Zone procedures.
Imaging Field Service Engineer
Aramark CTS Division
08.2006 - 01.2010
- Performed preventive maintenance, repairs, and calibrations on Ultrasound, General Radiography, CT, and MRI units.
- Diagnosed equipment malfunctions by examining faulty equipment, interpreting reports, and analyzing customer complaints for timely repairs.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Scheduled service calls based on customer location and urgency to improve response times and customer satisfaction.
- Managed maintenance data records and tracked operating information for efficient onsite reference and service delivery.
Operations Manager
Masterplan Inc.
10.2002 - 08.2006
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed performance metrics to pinpoint operational enhancement opportunities and inform cost reduction strategies.
- Cultivated relationships with external vendors and suppliers to ensure reliable service and resource availability.
- Established clear communication channels and addressed customer concerns to improve overall satisfaction.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Field Service Technical Specialist
South Plains Biomedical Services Inc.
12.1999 - 10.2002
- Executed preventive maintenance and repairs on diverse equipment, maintaining optimal operational readiness and reducing risk of failures.
- Delivered technical support for troubleshooting and repairs, enhancing operational efficiencies in hydraulic, mechanical, and electrical systems.
- Completed dismantling of equipment to repair or replace defective components, restoring functionality and minimizing downtime.
- Dismantled equipment to repair or replace defective components, enhancing reliability of operations.
Education
Associate of Science - Networking Foundations: Networking Basics
LinkedIn Learning
Online08-2024
V60 Service Certification
Philips Respironics
Online08-2022
Xenex Robot Service School
Xenex Inc.
Online01-2022
Project Management Essentials Certification
Management And Strategy Institute
Online04-2018
Zoll Biphasic Service Training
Zoll Service Training
Denton, TX01-2018
Customer Service Leader in Your Hospital
Tech Nation
Online06-2014
Apex Pro CH Tele Technical Service Training
GE Healthcare Service Training
Florida Gardens, FL11-2012
Fundamentals of Servicing Diagnostic Imaging Sys.
Ditec
Solon, OH11-2007
Sterilizer Service Technical Training
Amsco/Steris Technical Service Training
Lubbock, TX10-2001
Associate of Applied Science - Biomedical Equipment Technologies Management
Texas State Technical College - Harlingen
Harlingen, TX05-1999
Skills
- Workforce Management
- Employee development
- Customer Satisfaction
- Attention to Detail
- Organization and Time Management
- Multitasking Abilities
- Flexible and Adaptable
- Teamwork and Collaboration
- Goal-Driven
- Strong Communication and Interpersonal Skills
Languages
- English
- Spanish
Timeline
Area Service Manager North Central Zone
Texas Health Resources North Central Zone
06.2024 - Current
Supervisor C1 North Zone
Texas Health Resources North Central Zone
01.2010 - 06.2024
Imaging Field Service Engineer
Aramark CTS Division
08.2006 - 01.2010
Operations Manager
Masterplan Inc.
10.2002 - 08.2006
Field Service Technical Specialist
South Plains Biomedical Services Inc.
12.1999 - 10.2002
Associate of Science - Networking Foundations: Networking Basics
LinkedIn Learning
V60 Service Certification
Philips Respironics
Xenex Robot Service School
Xenex Inc.
Project Management Essentials Certification
Management And Strategy Institute
Zoll Biphasic Service Training
Zoll Service Training
Customer Service Leader in Your Hospital
Tech Nation
Apex Pro CH Tele Technical Service Training
GE Healthcare Service Training
Fundamentals of Servicing Diagnostic Imaging Sys.
Ditec
Sterilizer Service Technical Training
Amsco/Steris Technical Service Training
Associate of Applied Science - Biomedical Equipment Technologies Management
Texas State Technical College - Harlingen