Jaime Illanes
MIAMI,FL
Summary
Proactive Restaurant Server with 10+ years of experience working in numerous five-star restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service.
Overview
16
16
years of professional experience
Work History
RESTAURANT SERVER
OCEAN GRILL SETAI HOTEL
03.2023 - Current
- Welcoming and sitting diners comfortably in the dining section
- Taking customers’ food and drink orders
- Collaborating with the kitchen and bar staff for prompt and correct delivery of orders
- Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock
- Delivering a memorable dining experience by resolving all customer issues promptly
- Assisting with the tidying of tables, clearing leftovers and keeping the dining area neat and pleasant
- Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events
- Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulations.
RESTAURANT SERVER
FILLIA’S RESTAURANT SLS HOTEL
01.2018 - 03.2020
- Welcoming and sitting diners comfortably in the dining section
- Well-versed in suggestion additional items and upselling etiquette
- Presented menus and helped customers select food/beverages
- Knowledgeable about the restaurant menus, food and beverage items.
RESTAURANT SERVER
NOBU RESTAURANT
01.2018 - 03.2020
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Kept server areas clean and stocked during service hours to increase efficiency while working tables
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Checked identification to enforce age regulations for alcoholic beverages.
Restaurant Server
LOBSTER BAR & SEAFOOD Grill
01.2016 - 01.2018
- Highly skilled in delivering outstanding service and greeting to every guest
- Knowledgeable about the restaurant menus, food and beverage items
- Well-versed in suggestion additional items and upselling etiquette
- Assist and help other team members to create the best guest experience.
Restaurant Server
WOLFGANG'S STEAK RESTAURANT
01.2014 - 12.2016
- Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
- Well-versed in suggestion additional items and upselling etiquette
- Prepares dining room area and makes sure everything is set to go.
Restaurant Server
ST. REGIS HOTEL
02.2011 - 12.2013
- Control, and serve four to five tables station
- Supervised guest satisfaction daily
- Responsible food and beverage knowledge and chef specials
- Prepared tables with special attention to sanitation and order.
Restaurant Server
W. HOTEL SOUTH BEACH
01.2008 - 10.2011
- Assisted and served all and local guest at the restaurant bar
- In charge of the inventory and the liquor cost
- Assisted special events as a bartender in catering events for the hotel
- Presented menus and helped customers select food/beverages.
Education
MIAMI BEACH SENIOR HIGHSCHOOL
Miami Beach, FLBusiness Team Leadership
MIAMI DADE COLLEGE
Miami, FLSkills
- Table management
- Order taking
- Cash handling
- Customer service
- Bilingual
- Alcohol service
- Order Management
- Menu Recommendations
- Dining area maintenance
Languages
English
Professional Working
Spanish
Full Professional
Timeline
RESTAURANT SERVER
OCEAN GRILL SETAI HOTEL
03.2023 - Current
RESTAURANT SERVER
FILLIA’S RESTAURANT SLS HOTEL
01.2018 - 03.2020
RESTAURANT SERVER
NOBU RESTAURANT
01.2018 - 03.2020
Restaurant Server
LOBSTER BAR & SEAFOOD Grill
01.2016 - 01.2018
Restaurant Server
WOLFGANG'S STEAK RESTAURANT
01.2014 - 12.2016
Restaurant Server
ST. REGIS HOTEL
02.2011 - 12.2013
Restaurant Server
W. HOTEL SOUTH BEACH
01.2008 - 10.2011
MIAMI BEACH SENIOR HIGHSCHOOL
Business Team Leadership
MIAMI DADE COLLEGE