Summary
Overview
Work History
Education
Skills
Job Related Training
Timeline
Generic

Jaime Jackson

Kansas City

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

Taxpayer Services

INTERNAL REVENUE SERVICE
2010.10 - Current
  • Research, troubleshoot, analyze and resolve taxpayer accounts using specialized government codes, complex software and automated systems.
  • Pull taxpayer cases/files for general adjustments and closure.
  • Screen taxpayers accounts for fraudulent activity and identity theft.
  • Collect, develop and disseminate information related to violations of tax, currency, and other laws and regulations.
  • Responding to all complex requests, which requires in depth research and analysis to determine appropriate application of relevant regulations, policies, and case law.
  • Knowledge in applying analytical techniques used to resolve technical problems and issues where disclosure and privacy statutes and guidelines are numerous, varied, and/or overlapping.
  • Conduct interviews to obtain information about applicants' eligibility and entitlement to certain benefits.
  • Knowledge of applying a wide range of human resources concepts, methods, principles, and practices used in human resources functions/processes.
  • Experience using personnel/payroll automation for research, data retrieval, verifying accuracy of personnel and/or payroll information.
  • Identify, research and provide customers with ongoing updated information regarding the latest in logistical programs.
  • Provide significant research, data, analysis and/or report(s) that caused an initiation of a criminal investigation case(s) and/or contributed to the development/completion proper disclosure laws through relevant research and research tools.
  • Participating in planning and coordinating programs, projects or processes which impact customers and organizing workloads with changing priorities.
  • Proficient analytical, oral, written and leadership skills.
  • Tax Law certified, on-the-job instructor and team liaison.

Manufacturing Technician

HARLEY DAVIDSON MOTOR CO.
2001.07 - 2008.09
  • Produced motorcycles on an assembly line and preassembled parts to supply all assembly lines.
  • Installed cosmetic parts primarily to the motorcycle and used specific machinery to fill the motorcycle with the proper fluids needed.
  • Buffed and inspected parts for any defects and scratches.
  • Produced various goods and products through intricate manufacturing processes using a range of machines and equipment.
  • Assist in packaging and labelling of products.
  • 5S environment.
  • Kept facility clean.

Education

Associate of Arts Degree -

Penn Valley Community College
Kansas City, MO, United States

High School Diploma -

Southwest High School
Kansas City, MO, United States

Skills

  • Customer support
  • Tax Law
  • Analytical
  • Troubleshooting
  • Researching
  • Automated systems
  • Proofreading
  • Leadership
  • Manufacturing
  • Assembly
  • Shipping and receiving
  • Detailed oriented
  • Proficient
  • Team oriented
  • Self sufficient
  • Technical
  • Fast learner
  • Decisive
  • Computer literate

Job Related Training

  • Tax Examining Technician, 2008-Present
  • Administrative and Clerical, 2001-Present
  • Customer Service, 1995-Present
  • Basic Tax Law and Disclosure, 2008-Present
  • Youth Counselor, 92-95
  • Leadership, 92-Present
  • Manufacturing, Assembly, 95-2008
  • Computer Applications/Software/Languages, 88-Present
  • Government Software/Codes and Applications, 2008-Present

Timeline

Taxpayer Services

INTERNAL REVENUE SERVICE
2010.10 - Current

Manufacturing Technician

HARLEY DAVIDSON MOTOR CO.
2001.07 - 2008.09

Associate of Arts Degree -

Penn Valley Community College

High School Diploma -

Southwest High School

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Jaime Jackson