Jaime Jacobo
Lawndale,Ca
Overview
8
8
years of professional experience
Work History
Dispatcher Office Assistant
Pacific Coast Plumbing
10.2025 - 12.2025
- Recorded and maintained detailed dispatch logs and incident reports to support operational transparency and compliance.
- Tracked vehicles using GPS for real-time status updates and efficient routing.
- Executed processing of invoice payments and conducted follow-ups to ensure timely transactions.
- Managed daily service calls and efficiently dispatched plumbing technicians to job sites.
- Coordinated efforts with office teams to strengthen operational efficiency and support strategic initiatives.
- Tracked and ordered materials for service jobs to ensure readiness.
Scheduling Coordinator
Behavior Frontiers
03.2025 - 10.2025
- Managed all scheduling operations for assigned regions to optimize workflow and enhance productivity.
- Optimized authorization hours, recovering lost hours for sessions.
- Coordinated meetings with managers and clinical teams to analyze and strategize solutions for KPI shortfalls.
- Support new hire BTs for field and office training schedules.
- Conducted quality checks on scheduling logs to minimize errors.
- Coordinated scheduling, service requests, and daily operational needs while balancing call and email volume.
- Managed daily client communications and back-office coordination to streamline scheduling processes and resolve inquiries effectively.
Retail Scheduler
Security Industrial Specialist
08.2024 - 03.2025
- Coordinated retail security staff schedules, including out of state regions.
- Coordinated staffing strategies to meet the unique needs of prestigious clients like Chanel, Apple, and New York boutiques.
- Executed daily scheduling adjustments for up to 30 requests daily.
- Managed last-minute changes and resolved staffing shortages effectively.
- Facilitated communication between supervisors and HR to address employee inquiries and concerns.
- Partnered with management to analyze and forecast future staffing requirements.
CSR Dispatchers
Mat Express
06.2023 - 07.2024
- Coordinated dispatch schedule for 15+ drivers, achieving 98% on-time delivery rate.
- Coordinated daily delivery schedules to enhance operational efficiency and ensure timely shipments.
- Executed regular monitoring and updates of dispatch logs and transportation management system, enhancing data accuracy and reliability.
- Coordinated with clients to ensure accurate shipment status reporting and effective resolution of delivery concerns.
- Responded to emergency calls, resolving 90% of issues within one hour.
- Strengthened client relationships through timely resolution of issues and commitment to service excellence.
- Assisted with inventory management and coordinated month-end billing processes.
- Acted as primary liaison to streamline interactions among drivers, clients, and warehouse personnel for efficient problem-solving.
Custom Trade Clerk
FedEx Trade Network
12.2022 - 06.2023
- Processed import/export documentation and verified master bills for air, ocean, and container freight.
- Conducted thorough reviews of customs documentation to ensure adherence to regulations and minimize delays.
- Documented and verified shipment details to maintain adherence to established record-keeping protocols.
- Oversaw inventory data management utilizing FedEx Trade Network systems to optimize operational efficiency.
Accounting Clerk
Washington Iron Works
03.2022 - 10.2022
- Managed accounts payable and receivable to maintain precise financial records.
- Identified discrepancies through timely reconciliation of invoices and bank statements.
- Organized financial records to enhance document accessibility and compliance.
- Generated journal entries and financial reports for efficient monthly reporting.
- Processed payroll and employee expense reimbursements with accuracy.
- Resolved inquiries and provided necessary information through effective call management.
- Facilitated month-end closing processes by ensuring organized financial documentation.
- Provided comprehensive administrative support to office staff and management.
Outbound Warehouse Associate
Amazon
06.2018 - 03.2022
- Optimized picking, sorting, and scanning processes to guarantee same-day package delivery.
- Oversaw lane management to ensure timely package pickups within seven minutes.
- Evaluated return packages and coordinated rescheduling efforts to guarantee timely cycle delivery.
- Ensured adherence to safety protocols and compliance standards within warehouse operations.
- Delivered comprehensive training to new hires to ensure proficiency in essential knowledge for same-day operations.
- Coordinated with operations management to allocate tasks aimed at improving sorting efficiency.
- Managed scanning equipment operations to ensure precise package tracking during sortation.
Education
Associate Of Science - Business Administration
El Camino College
TorranceAssociate Of Arts - Behavioral Science
El Camino College
TorranceSkills
- Executed data entry accuracy by implementing rigorous verification and validation protocols
- Directed inventory management processes to maintain optimal stock levels
- Assisted with billing and invoicing processes Supported payment follow-up activities to promote timely collections Collaborated with team members to address billing discrepancies
- Directed high-volume, time-sensitive operations to optimize efficiency and productivity
Monitored compliance with import/export regulations and standards
- Optimized communication management and meeting scheduling using Microsoft Office Outlook
- Assisted customers with questions and issues Supported communication between clients and service teams
- Facilitated seamless workflow coordination to enhance team collaboration
- Cultivated comprehensive administrative expertise through diverse roles
Timeline
Dispatcher Office Assistant
Pacific Coast Plumbing
10.2025 - 12.2025
Scheduling Coordinator
Behavior Frontiers
03.2025 - 10.2025
Retail Scheduler
Security Industrial Specialist
08.2024 - 03.2025
CSR Dispatchers
Mat Express
06.2023 - 07.2024
Custom Trade Clerk
FedEx Trade Network
12.2022 - 06.2023
Accounting Clerk
Washington Iron Works
03.2022 - 10.2022
Outbound Warehouse Associate
Amazon
06.2018 - 03.2022
Associate Of Science - Business Administration
El Camino College
Associate Of Arts - Behavioral Science
El Camino College