Summary
Overview
Work History
Education
Skills
Accomplishments
QVC Service Excellence Award 2019
Languages
Timeline
Generic

Jaime Matthews

7616 Upper Seguin Rd,TX

Summary

Accomplished manager with a track record of improving call handling procedures and driving operational effectiveness. Known for strong influencing and motivational skills, committed to delivering exceptional customer service and optimizing team performance.

Overview

14
14
years of professional experience

Work History

Team Leader Manager

QVC Call Center
San Antonio, TX
10.2016 - Current
  • Directed daily operational activities, focusing on delivering high-quality customer service experiences.
  • Developed targeted training programs focused on improving operational effectiveness and team performance.
  • Analyzed and improved call handling procedures to shorten duration and elevate team performance.
  • Coordinated scheduling and resource allocation to optimize workforce management.

Sales Associate

ApplianceSmart
San Antonio, TX
05.2014 - 01.2017
  • Delivered exceptional customer service, enhancing client satisfaction and loyalty.
  • Assisted customers in product selection, providing expert knowledge on appliances and features.
  • Maintained accurate inventory levels, ensuring optimal stock availability for sales floor operations.
  • Trained new associates on sales techniques and company policies to improve team performance.

Store Manager

O'Reilly's Auto Parts
Waco, TX
03.2012 - 05.2014
  • Led daily operations, ensuring optimal store performance and customer satisfaction.
  • Trained and mentored team members on product knowledge and service excellence.
  • Implemented inventory management systems, reducing stock discrepancies and improving accuracy.
  • Developed promotional strategies, driving sales growth through targeted marketing initiatives.

Education

Nursing

University of Louisiana At Lafayette
Lafayette, Louisiana, LA
08-1989

Skills

  • Customer focus
  • Workload management
  • Motivational skills
  • Influencing skills

Accomplishments

  • Supervised team of 20-100 staff members.

QVC Service Excellence Award 2019

Yearly award given to Team Members nominated and selected by peers and upper management. 

Languages

French
Limited Working
Spanish
Native or Bilingual

Timeline

Team Leader Manager

QVC Call Center
10.2016 - Current

Sales Associate

ApplianceSmart
05.2014 - 01.2017

Store Manager

O'Reilly's Auto Parts
03.2012 - 05.2014

Nursing

University of Louisiana At Lafayette