Jaime McQueen
Lehigh Acres
Summary
Master’s in Criminal Justice candidate passionate about behavioral health, victim advocacy, and community support. My professional background in leadership and customer focused environments has strengthened my communication, crisis management, and relationship building skills. I’m interested in opportunities where I can combine advocacy, empathy, and problem solving to support individuals and communities in meaningful ways.
Overview
12
12
years of professional experience
Work History
Shift Lead
Summer Moon Coffee
10.2023 - Current
- Trained, supervised, and supported a team of 15 employees in daily cafe operations, customer service, and food and beverage preparation
- Managed inventory control, supply ordering, stocking, and product rotation to maintain efficient operations and minimize shortages
- Developed and implemented an employee training and development program that improved staff engagement, morale, teamwork, and overall performance
- Oversaw daily cafe operations, including opening and closing procedures, cash handling, scheduling support, and task delegation
- Prepared high quality espresso beverages, specialty coffee drinks, and food items while maintaining company quality and sanitation standards
- Ensured exceptional customer service by resolving customer concerns professionally and creating a welcoming dining experience
- Maintained cleanliness, food safety, and health compliance standards in fast paced environments
- Demonstrated strong multitasking, communication, leadership, and problem solving skills while managing competing priorities during busy operations
Manager
Idea Coffee
10.2024 - 01.2026
- Oversaw daily operations for multiple cafe locations, ensuring efficient workflow, high customer satisfaction, and compliance with company standards
- Managed employee scheduling, shift coverage, and labor allocation to support smooth operations during high volume business periods Recruited, interviewed, hired, and trained new employees, fostering a positive and team oriented work environment
- Supervised and mentored baristas and support staff on customer service, beverage preparation, food safety, and operational procedures
- Prepared espresso beverages, specialty coffee drinks, and food items while maintaining quality, presentation, and sanitation standards
- Managed inventory control, product ordering, vendor communication, and supply restocking to minimize shortages and control operational costs
- Handled cash management, deposits, opening and closing procedures, and daily financial reporting responsibilities
- Assisted in resolving customer concerns professionally while maintaining a welcoming and customer focused atmosphere
- Implemented staff development and training initiatives that improved employee performance, engagement, and retention
- Demonstrated strong leadership, multitasking, communication, and problem solving skills in fast paced environments
Registered Behavior Technician
Behavior Therapy International
10.2024 - 01.2025
- Provided direct one-on-one behavioral support to children and adolescents with autism spectrum disorder and other developmental or behavioral needs
- Implemented individualized treatment plans under the supervision of a Board Certified Behavior Analyst (BCBA)
- Utilized evidence-based behavioral intervention strategies, including Applied Behavior Analysis (ABA), to support skill development and behavioral goals
- Collected and documented behavioral data accurately to monitor client progress and support treatment adjustments
- Assisted clients in developing communication, social, emotional regulation, and daily living skills
- Applied de-escalation techniques and positive behavior support strategies in challenging situations while maintaining a safe and supportive environment
- Collaborated with families, supervisors, and interdisciplinary teams to promote consistency of care and client success
- Maintained confidentiality and professionalism in compliance with HIPAA and organizational standards
Manager
Hannah’s Cafe
08.2022 - 05.2023
- Trained, supervised, and mentored a team of 10 employees, fostering teamwork, accountability, and high customer service standards
- Managed inventory, supply ordering, and product restocking to maintain efficient daily operations and prevent shortages
- Developed and implemented an employee training and development program that improved staff engagement, morale, and overall performance
- Oversaw daily cafe operations, including scheduling, task delegation, opening and closing procedures, and cash handling responsibilities
- Prepared espresso beverages, specialty coffee drinks, and food items while maintaining quality, cleanliness, and food safety standards
- Collaborated with front-of-house staff to ensure efficient service, customer satisfaction, and a positive dining experience during high-volume shifts
- Demonstrated strong multitasking, communication, and leadership skills in a fast-paced customer service environment
- Assisted in resolving customer concerns professionally while maintaining a welcoming and team-oriented atmosphere
Shift Supervisor
Starbucks Coffee Company
10.2017 - 10.2022
- Supervised and motivated a team of 30 employees in one of the busiest stores in the district, contributing to top performance in sales, customer satisfaction, and food growth metrics
- Recognized for outstanding leadership and customer service by receiving “Partner of the Quarter” honors three times
- Managed daily operations including cash handling, inventory control, food safety compliance, and opening and closing procedures
- Prepared beverages and food orders efficiently while maintaining high standards for quality, accuracy, and customer experience in a fast-paced environment
- Trained and mentored more than 10 employees on company procedures, customer service, teamwork, and operational standards
- Led promotional displays, seasonal floor sets, and team engagement events to support store initiatives and improve workplace morale
- Demonstrated strong communication, multitasking, problem-solving, and leadership skills while managing high-volume shifts
- Assisted in resolving customer concerns professionally and maintaining a positive, customer-focused environment
Bookseller - Barista
Barnes & Noble Booksellers
08.2014 - 10.2017
- Helped customers find their items quickly and efficiently
- Helped customers over the phone with orders including shipping items
- Inventory, stock, and cash handling
- Provided on job training for 5 employees
- Cross trained in every department
Education
Bachelor of Arts - Forensic Psychology
Arizona State University
Tempe, AZ12-2023
Master of Science - Criminal Justice
Tiffin University
Tiffin, OH06-2026
Skills
- Microsoft Office Suites
- Toast Point of Sales System
- Applied behavior analysis
- Reinforcement procedures
- Behavior intervention plans
- Behavior modification techniques
- CPR certification
- Documentation and reporting
- Error correction techniques
- Verbal behavior training
- Group instruction
Timeline
Manager
Idea Coffee
10.2024 - 01.2026
Registered Behavior Technician
Behavior Therapy International
10.2024 - 01.2025
Shift Lead
Summer Moon Coffee
10.2023 - Current
Manager
Hannah’s Cafe
08.2022 - 05.2023
Shift Supervisor
Starbucks Coffee Company
10.2017 - 10.2022
Bookseller - Barista
Barnes & Noble Booksellers
08.2014 - 10.2017
Bachelor of Arts - Forensic Psychology
Arizona State University
Master of Science - Criminal Justice
Tiffin University