Jaime Mendes
Southaven,MS
Summary
Dynamic leader with a proven track record at Coast to Coast Accents, enhancing operational efficiency and fostering team collaboration. Expert in strategic planning and execution, leading to significant cost reductions and process improvements. Skilled in leadership training and operations management, driving organizational growth and employee motivation. Achieved sustainable growth through effective decision-making and relationship building.
Overview
29
29
years of professional experience
Work History
Director of Operations
Coast to Coast Accents
06.2010 - 08.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Established and monitored quality assurance standards to achieve operational excellence.
Training Manager
Stein World
03.2008 - 05.2010
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
Shipping Manager
Stein World
03.2006 - 02.2008
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Reduced order errors with thorough quality control checks before dispatching shipments.
Shipping Supervisor
Reebok Distrubution Center
08.2004 - 03.2006
- Supervised shipping team of 12 employees.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Inspected loading operations for improvements in efficiency and safety.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
Baseball Instructor
Dulin's Sports Academy
04.2001 - 03.2004
- Created and organized progressive training program for each specific position.
- Supervised and coordinated baseball team and program in Instructional and HS Wood Bat league.
- Enhanced player performance by developing individualized training programs tailored to their strengths and weaknesses.
- Established a culture of continuous improvement by setting high expectations for individual performance and encouraging players to strive for excellence both on and off the field.
- Organized team practices and drills, ensuring optimal use of practice time for skill development.
- Boosted player recruitment efforts by representing the organization at local high school baseball events, attracting talented individuals who contributed significantly to team success.
- Coached players on specific position requirements such as pitching and catching.
Pitcher
Philadelphia Phillies Organization
06.1995 - 04.1999
Education
Lean Six Sigma - Green Belt - Lean Six Sigma
Smarter Solutions, Inc.
Austin, TX05.2010
Management Training Program - Business Management
Southwest Tennessee Community College
Memphis, TN11.2006
No Degree - Business & Physical Education
New Mexico State University
Las Cruces, NMSkills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Process Improvement
- Cost Control
- Leadership training
- Workforce Planning
- Operations Management
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
- Effective leader
- KPI Tracking
- Relationship Building
- Employee Motivation
- Staff Management
- Cost Reduction
- Delegation
- Training Management
Timeline
Director of Operations
Coast to Coast Accents
06.2010 - 08.2024
Training Manager
Stein World
03.2008 - 05.2010
Shipping Manager
Stein World
03.2006 - 02.2008
Shipping Supervisor
Reebok Distrubution Center
08.2004 - 03.2006
Baseball Instructor
Dulin's Sports Academy
04.2001 - 03.2004
Pitcher
Philadelphia Phillies Organization
06.1995 - 04.1999
Lean Six Sigma - Green Belt - Lean Six Sigma
Smarter Solutions, Inc.
Management Training Program - Business Management
Southwest Tennessee Community College
No Degree - Business & Physical Education
New Mexico State University