Jaime Minjares
Arvada,CO
Summary
Dynamic leader with a proven track record at Intermountain Healthcare, enhancing patient access processes and improving team performance through strategic planning and data analysis. Skilled in Tableau and staff leadership, I boosted collections by over 3.5% and achieved a 96% accuracy score in staff evaluations, demonstrating exceptional analytical and collaborative abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ambulatory Patient Access Supervisor
Intermountain Healthcare
Lafayette, CO
01.2024 - Current
- Lead a team of 14, ensuring efficient workflow in our six service areas and process completion to accommodate the increase in service lines while ensuring best practice in patient care
- Managed daily operations, staffing, and workflow for Patient Access, including admissions, registration, scheduling, and financial counseling.
- Implemented hiring, training, evaluation, and development initiatives for staff, resulting in a 96% score, accuracy, and turnover reduction.
- Conducted quarterly reviews, and provided real-time feedback and coaching to enhance performance.
- Ensured accuracy and efficiency in registration, verification, collection, and scheduling through ongoing review and data analysis. I
- Increased collections by over 3.5% year over year across Main, Medical Imaging, Breast Center, Pre and Post Op, Health and Healing, and Cancer Centers.
- Collaborated with clinical and non-clinical leadership on policies, key performance indicators, budgets, and service line initiatives.
- Through data analysis, I identified and prioritized opportunities for improvement in patient experience. With team input, I led the development and implementation of changes.
Continuous Improvement Consultant II
Intermountain Healthcare
Wheat Ridge, CO
08.2022 - 11.2023
- Taught and coached the Intermountain Operating Model: improvement methods, data collection, escalation huddles, key performance indicators, lead measures, and leader standard work across the organization.
- Led multiple Continuous Improvement projects in a high-volume (>60k visits, Level II Trauma) Emergency Department, facilitating multidisciplinary groups with MDs, APPs, nursing, techs, lab, imaging, and EVS. Through data analysis, prioritization, waste reduction, process mapping, standardization, and change management, we reduced the percentage of patients left without being seen from 5.2% to 40%, improved patient experience by over 20%, increased just-in-time labs while reducing duplicative orders, improved caregiver engagement, and increased revenue capture due to registration and nursing documentation. Guided and led teams through conflict and change.
- ED: Led a multidisciplinary team in a 5S supply process, resulting in decreased time to locate supplies, reduced par levels, decreased supply costs, and alignment with reduced space in the upcoming replacement hospital.
- Trauma (Level II) collaborated and facilitated change with multiple trauma caregivers—RNs, Coordinators, Care Management, and Registrars—to minimize turnaround chart closure through the elimination of duplication and rework, reordering process steps, leveraging technology, and creating standard work.
- Home Medications: Collaborated with pharmacy and nursing to simplify the home medication process. Reduced home medication misplacement during transfer or discharge by greater than 50%.
- Worked with a variety of clinical and non-clinical teams to develop the most efficient future state workflows in the new replacement hospital.
- Drove implementation plans through effective action planning and change management methodologies.
Main Admission, Cancer Center/Infusion Supvisor
SCL Lutheran Medical Center
Wheat Ridge, CO
03.2021 - 08.2022
- Led a team of 28, ensuring efficient workflow and process completion.
- Managed daily operations, staffing, and workflow for Patient Access, including admissions, registration, scheduling, and financial counseling. Implemented hiring, training, evaluation, and development initiatives for staff, resulting in a 98% score, accuracy, and turnover reduction.
- Conducted reviews and provided real-time feedback and coaching to enhance performance.
- Ensured accuracy and efficiency in registration, verification, collection, and scheduling through ongoing review and data analysis. Increased collections by >3% year over year across Main and Infusion Center.
- Collaborated with clinical and non-clinical leadership on policies, key performance indicators, budgets, and service line initiatives.
- Through data analysis, identified and prioritized opportunities for improvement in patient experience. With team input, led the development and implementation of changes.
- Relocation and opening of a new clinic, which included changes to the staffing and scheduling metrics, changes in workflows to accommodate the increase in service lines, while ensuring best practice in patient care
Emergency Department Patient Access Supervisor
SCL Lutheran Medical Center
Wheat Ridge, CO
01.2020 - 03.2021
- Led a team of 53 direct reports, ensuring efficient workflow and timely completion of registrations and processes.
- Implemented a myriad of weekly COVID-19 process changes to ensure caregiver safety, patient safety, and continuous access for our community.
- Successfully facilitated Point of Service collections, aligning with departmental and organizational objectives (~$1.06m/month)
- Conducted audits on registration overview dashboards to maintain accuracy and compliance with established protocols.
- Collaborated closely with the ED clinical leadership and providers to ensure seamless operations and optimize patient care.
- Ensured compliance with regulations and hospital policies /procedures to maintain thehighest standards of care.
- Utilized leadership techniques from Crucial Conversations, Reality-Based Leadership, and one-on-one leadership coaching.
ED Patient Access Representative
SCL Lutheran Medical Center
Wheat Ridge, Colorado
06.2018 - 01.2020
- Level II Trauma Center, approximately 190 visits per day (approximately 70,000 per year).
- Check-in desk duties include accurately collecting and entering patient and visit information and consents, scanning IDs, and armbanding patients for safety and chart completion.
- Collected co-payments and conducted collections for eligible accounts.
- Checked in arriving ambulances at the emergency department, accurately identifying and arm banding patients.
Patient Access Respresentative
University Of Colorado Anschutz Medical Campus
Aurora, Colorado
12.2017 - 01.2020
- Level I Trauma Center, ~300 visits/day (~110k/year)
- Gathered accurate patient information and verified insurance at the bedside.
- Conducted Emergency Medicaid procedures as needed.
- Assisted with ambulance arrivals in the department. Discharge desk responsibilities include verification, collection, and directing patients.
- Managed call center operations, paging alerts for Trauma, STEMI, Stroke, Sepsis, and burn cases. Reviewed consults, paging appropriate responders.
- Maintained accuracy of ED patient bed board and directed incoming calls efficiently (~50 calls/night).
Education
Bachelor of Science - Health Care Administration
The University of Arizona Global Campus
Arizona04-2025
Skills
- Tableau Software
- Data analysis and tracking
- Decision-making
- Critical thinking
- Strategic planning
- Root-cause analysis
- Team collaboration
- Problem identification
- Process optimization
- Workflow enhancement
- Employee engagement
- Leadership training
- Project management
- Process evaluations
- Verbal and writing communication
- Registration management
- Quality assurance
- Electronic health records
- Customer service
- Patient registration
- Process improvement
- Team leadership
Affiliations
- Running
- Horseback riding
- Sewing
- Gardening
- Cooking
- Reading
Certification
- Lean Six-Sigma Certified
References
References available upon request.
Timeline
Ambulatory Patient Access Supervisor
Intermountain Healthcare
01.2024 - Current
Continuous Improvement Consultant II
Intermountain Healthcare
08.2022 - 11.2023
Main Admission, Cancer Center/Infusion Supvisor
SCL Lutheran Medical Center
03.2021 - 08.2022
Emergency Department Patient Access Supervisor
SCL Lutheran Medical Center
01.2020 - 03.2021
ED Patient Access Representative
SCL Lutheran Medical Center
06.2018 - 01.2020
Patient Access Respresentative
University Of Colorado Anschutz Medical Campus
12.2017 - 01.2020
Bachelor of Science - Health Care Administration
The University of Arizona Global Campus
Similar Profiles
Camille BeckCamille Beck
Customer Service Representative at Intermountain HealthcareCustomer Service Representative at Intermountain Healthcare
Angela SellierAngela Sellier
Nurse Manager Complex at Intermountain HealthcareNurse Manager Complex at Intermountain Healthcare
Rylynn BakerRylynn Baker
Pharmacy Technician at Intermountain HealthcarePharmacy Technician at Intermountain Healthcare
Elizabeth BakerElizabeth Baker
Nutrition Services at Intermountain HealthcareNutrition Services at Intermountain Healthcare
Angela Kennedy DibalaAngela Kennedy Dibala
Admission Specialist – Military Enrollment Team at University of Arizona Global CampusAdmission Specialist – Military Enrollment Team at University of Arizona Global Campus