JAIME PARCO
Boston,Massachusetts
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets.
Overview
9
9
years of professional experience
Work History
OPERATIONS MANAGER
AVIS BUDGET GROUP
Boston, MA
05.2022 - 01.2026
- Made critical operational decisions to drive business growth, including resource allocation, process improvements, and customer service enhancements
- Spearheaded planning efforts to align departmental activities with broader corporate goals and objectives
- Inspired and led teams to excel by setting clear performance expectations, providing constructive feedback, and fostering professional development
- Directed fleet inventory management, ensuring maximum vehicle availability and efficient utilization
- Implemented strategies that significantly reduce downtime and operational costs, enhancing overall fleet performance
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
RESEARCH ASSISTANT
BRIDGEWATER STATE UNIVERSITY
Bridgewater, MA
08.2022 - 11.2022
- Designed and executed research project in collaboration with clients, developing clear objectives and methodologies to address specific research questions
- Performed detailed analysis of survey data, using statistical and qualitative methods to draw meaningful conclusions and support research objectives
- Oversaw research documentation and communications, ensuring accuracy and clarity in reporting, and effectively managing client interactions
- Prepared and presented final reports to clients, summarizing research results and offering strategic recommendations based on data findings
PARKING APPEALS OFFICER
REPUBLIC PARKING (MBTA)
Boston, MA
04.2017 - 04.2019
- Prepared and maintained budgets, forecasting financial needs and providing variance analysis to support decision-making
- Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter
- Analyzed data from multiple sources to identify potential cost savings opportunities
- Investigated and resolved complaints regarding contested parking citations by meticulously reviewing case details, analyzing evidence, and determining the overall validity of each citation to ensure fair outcomes
- Communicated appeal outcomes and provided detailed explanations to appellants, clearly outlining decisions and specifying any necessary follow-up actions or next steps
- Handled a high volume of appeals with efficiency, ensuring accuracy and strict adherence to procedural standards to achieve timely case resolutions
- Prepared and meticulously maintained comprehensive records of parking enforcement activities and contested citations, ensuring accurate and up-to-date documentation for internal review and reporting purposes
- Collaborated closely with enforcement teams and legal advisors to resolve complex or contentious cases, ensuring compliance with legal requirements and organizational policies
Education
CERTIFICATION IN ADAPTABILITY AND RESILENCE -
UNIVERSITY OF CALIFORNIA-DAVIS
Davis, CA09.2024
BACHELOR OF SCIENCE - MARKETING
BRIDGEWATER STATE UNIVERSITY
Bridgewater, MA12.2022
ASSOCIATES OF ARTS - BUSINESS ADMINISTRATION
NORTH SHORE COMMUNITY COLLEGE
Danvers, MA05.2020
Skills
- Systems implementation
- Effective communication
- Customer relationship management
- Operational decision making
- Quality assurance and control
- Leadership expertise
- Performance monitoring
- Logistics management
Awards
- Omicron Delta Epsilon International Honor Society of Economics, Alpha Delta Chapter of Massachusetts, 05/01/22
Timeline
RESEARCH ASSISTANT
BRIDGEWATER STATE UNIVERSITY
08.2022 - 11.2022
OPERATIONS MANAGER
AVIS BUDGET GROUP
05.2022 - 01.2026
PARKING APPEALS OFFICER
REPUBLIC PARKING (MBTA)
04.2017 - 04.2019
BACHELOR OF SCIENCE - MARKETING
BRIDGEWATER STATE UNIVERSITY
ASSOCIATES OF ARTS - BUSINESS ADMINISTRATION
NORTH SHORE COMMUNITY COLLEGE
CERTIFICATION IN ADAPTABILITY AND RESILENCE -
UNIVERSITY OF CALIFORNIA-DAVIS