Jaime Parrott
Franklinton,NC
Summary
With a robust background in the pharmaceuticals industry, my role as an Account Manager encompasses process improvement and operations management. My expertise in LTC pharmacy and customer support has been integral in elevating customer service standards and streamlining administration.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Account Manager
Synchrony Health Services
Charlotte, NC
07.2016 - Current
- Manage and perform customer service visits to all assigned customers on a routine basis.
- Perform monthly to quarterly medication cart audits.
- In-service new clients on pharmacy policies and procedures.
- Host events at facilities to increase pharmacy utilization.
- Completes weekly activity reports via Salesforce and sets 90-day goals.
- Work closely with Pharmacy management to resolve customer issues and provide appropriate follow-up.
- Participate in local and state industry trade shows, as required, to develop current and new business.
- Partner with pharmacy management and clinical teams to support education, operational, and clinical in-service programs.
- Provided training and guidance to new Account Managers.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
Specialty Pharmacy Liason
North State Pharmacy
Raleigh, NC
07.2018 - 04.2019
- Marketing liaison for specialty and dermatology drugs.
- Worked closely with drug reps to increase numbers and pharmacy referrals.
- Set up lunches and meetings with providers to market our services and prices.
- Data entry and customer service in the pharmacy.
Operations Manager
Omnicare
Raleigh, NC
07.2003 - 02.2013
- Developed policies and procedures in conjunction with senior management.
- Coordinate operational tasks and duties.
- Train and help evaluate pharmacy technicians.
- Establish and oversee work schedules for pharmacy technicians.
- Provide follow-up on service-related issues.
- Coordinate and assist with the start-up of new accounts.
- Assure inventory control and organization of the inventory process.
- Coordinate cycle-fill deliveries.
- Provide oversight on building maintenance, software, payroll, and human resource issues.
Education
Associate of Applied Science - Information Technology
Vance Granville Community College
Henderson12-2003
Skills
- Account Management
- Schedule Management
- Customer training
- Customer Service
- Marketing
- Client meetings
- Business development and planning
- Sales force training
- Customer Needs Assessment
- Customer Relationships
- Auditing
Certification
- Certified Pharmacy Technician
Accomplishments
- 2019 CSR Of The Year
- Most mentions on CSS Spring 2022
- Most Mentions on CSS Spring 2024
- Recognized as Service Standard Bearer Fall 2024
Timeline
Specialty Pharmacy Liason
North State Pharmacy
07.2018 - 04.2019
Account Manager
Synchrony Health Services
07.2016 - Current
Operations Manager
Omnicare
07.2003 - 02.2013
Associate of Applied Science - Information Technology
Vance Granville Community College