Summary
Overview
Work History
Education
Skills
Community Service & Volunteer Work
Skills
Certification
Languages
Timeline
Generic

Jaime Perez

Orlando,FL

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Services Coordinator

Universal Orlando
Orlando, FL
05.2025 - Current
  • Maintained updated records of all reservations and cancellations in the system.
  • Greeted and welcomed guests upon arrival, providing exceptional customer service.
  • Assisted in resolving guest complaints in a timely manner to ensure satisfaction.
  • Developed strategies for increasing customer satisfaction ratings through improved service quality.

Volunteer

Give Kids The World Village
01.2025 - Current
  • Assisted with special events and programs.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Coordinated and managed volunteer activities for community service projects.

Theater Attendant

WALT DISNY WORLD
01.2023 - 06.2025
  • Directed VIP group to their designated seats in the theater
  • Enforced policies to ensure a smooth experience for all attendees
  • Assisted with crowd control during busy periods
  • Communicated effectively with team members to coordinate tasks
  • Provided excellent customer service to VIP guests
  • Helped maintain order and organization in the theater
  • Once one of the shows is finished it is our task to clean up and assist other cast members to ensure the next show is nice and tidy
  • In case of an emergency we will coordinate with first responders in order to efficiently and safely escort guests or evacuate the theater

Attractions Cast Member

Disney Parks, Experiences and Products
10.2022 - 06.2025
  • Greeted and welcomed guests at attractions
  • Loaded and unloaded attractions for guests
  • Operated attraction systems to ensure smooth guest experience
  • Delivered narrations of varying lengths to enhance guest experience
  • Provided audience control to maintain safety and efficiency
  • Worked at both indoor and outdoor locations to accommodate guest needs
  • Providing excellent customer service and answering guest questions to the best of our ability

Cashier

Publix
09.2021 - 09.2022
  • Collect payments, make change, and bag purchases for customers paying with cash
  • Provide friendly and courteous customer service to enhance the overall shopping experience
  • Maintain a tidy and organized checkout area
  • Address customer questions and resolve any issues related to purchases
  • Handle customer inquiries with professionalism and efficiency

Education

Associate of Arts - Forensic Science

Seminole State College of Florida
Sanford, FL
05-2026

William R. Boone High School -

William R. Boone High School
Orlando, FL
05.2022

Skills

  • Problem solving
  • Time management
  • Customer service
  • Flexible schedule
  • Quality controls
  • Data inputting

Community Service & Volunteer Work

Local Community Food Bank, Volunteered on a monthly basis to prepare meals

Skills

  • Skilled in Adobe Illustrator

Certification

  • Adobe Illustrator

Languages

Spanish
Professional

Timeline

Guest Services Coordinator

Universal Orlando
05.2025 - Current

Volunteer

Give Kids The World Village
01.2025 - Current

Theater Attendant

WALT DISNY WORLD
01.2023 - 06.2025

Attractions Cast Member

Disney Parks, Experiences and Products
10.2022 - 06.2025

Cashier

Publix
09.2021 - 09.2022

Associate of Arts - Forensic Science

Seminole State College of Florida

William R. Boone High School -

William R. Boone High School

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