Josefa Salgado
El Cajon,CA
Summary
Detail-oriented Guest Services Coordinator with a proven track record in enhancing guest satisfaction through effective event planning and communication systems. Expertise in training staff and managing reservations to ensure seamless guest experiences.
Overview
2026
2026
years of professional experience
Work History
Guest Services Coordinator
Town and Country Resort
San Diego, California
2020 - Current
- Coordinated guest arrivals and departures to ensure smooth check-in experiences.
- Managed guest inquiries and resolved issues with professionalism and efficiency.
- Assisted in organizing special events and activities for guests at the resort.
- Collaborated with housekeeping to maintain high standards of cleanliness in rooms.
- Provided detailed information about resort amenities, services, and local attractions.
- Trained new staff on guest service protocols and procedures for excellence.
- Monitored guest feedback to identify areas for improvement in service delivery.
- Facilitated interdepartmental communication to improve guest satisfaction.
- Answered phone calls and emails to make accurate reservations.
- Provided details and directions for area attractions.
- Created welcoming atmosphere for guests by ensuring attentive service.
- Set up appointments, processed payments, and responded to wide range of questions.
- Organized promotional events at hotel to attract customers and increase sales.
- Conducted guest surveys to assess satisfaction with overall hotel experience.
- Delivered room service to guests promptly.
- Scheduled tours, transportation, spa appointments, restaurant reservations for guests' convenience.
- Handled incoming calls from guests seeking assistance with various issues such as lost items or billing discrepancies.
- Researched and answered inquiries from potential customers via telephone or email.
Timekeeper
Town and Country Resort
San Diego, California
03.2001 - 01.2006
- Managed employee time records for accurate payroll processing.
- Trained new staff on timekeeping procedures to ensure compliance and accuracy.
- Monitored attendance and reported discrepancies for resolution.
- Coordinated shift schedules to meet staffing needs efficiently.
- Collaborated with management to enhance timekeeping processes, improving overall accuracy.
- Verified accuracy of timesheets before submitting them for processing.
- Collaborated with Human Resources staff to resolve discrepancies related to payroll issues.
- Investigated irregularities in the system and implemented corrective actions to maintain data integrity.
Senior Human Resources Assistant
Town and Country Resort
San Diego, California
2006 - 2020
- Facilitated employee training programs that improved collaboration and skills across teams.
- Oversaw employee relations and conflict resolution initiatives.
- Implemented performance appraisal systems to evaluate staff effectiveness.
- Coordinated training sessions on diversity awareness, customer service skills, and harassment prevention to foster an inclusive workplace environment.
- Prepared reports summarizing employee data relevant to turnover rates, absenteeism levels.
- Analyzed current benefits packages and recommended improvements to ensure competitive offerings for employees.
- Advised senior leadership on trends in the industry related to employee engagement initiatives and best practices.
- Investigated complaints of discrimination or harassment brought forward by employees or external sources.
- Developed and implemented plans to boost morale and engagement, leading to higher job satisfaction and reduced turnover.
Skills
- Guest service coordination
- Reservation management
- Event planning
- Customer relationship management
- Satisfaction monitoring
- Coordinating shuttles
- Setting schedules
- Time management
- Quality assurance
- Problem solving
- Attention to detail
- Multilingual communication
- Staff training
- Performance evaluation
- Communication systems
- Multi-line phone systems
Timeline
Timekeeper
Town and Country Resort
03.2001 - 01.2006
Guest Services Coordinator
Town and Country Resort
2020 - Current
Senior Human Resources Assistant
Town and Country Resort
2006 - 2020