Marva Cornette
Carleton,MI
Summary
Dynamic Guest Services Coordinator with a proven track record at Eva's Lodge, enhancing guest satisfaction through effective complaint resolution and streamlined check-in procedures. Skilled in team training and data entry, I foster positive relationships while driving operational efficiency and maintaining high customer service standards.
Overview
30
30
years of professional experience
Work History
Guest Services Coordinator
Eva's Lodge
Carleton, MI
10.2018 - Current
- Streamlined guest check-in and check-out processes to elevate visitor satisfaction.
- Oversaw reservation systems to ensure precise bookings and enhance operational efficiency.
- Designed and implemented training materials for new staff to enhance onboarding efficiency.
- Addressed guest inquiries and complaints, enhancing relationship-building and retention efforts.
- Established feedback mechanisms to evaluate service quality and address guest needs.
- Scheduled appointments, processed payments, and addressed guest inquiries.
- Verified and documented guest arrival and departure schedules.
- Addressed and rectified issues related to housekeeping and room service.
- Verified room assignments to ensure accuracy and enhance customer service experience.
- Facilitated personalized service by addressing special requests from guests.
General Manager
Domino's Pizza
Ann Arbor, MI
09.2004 - 06.2018
- Oversaw daily operations to guarantee efficient service and high-quality food preparation.
- Implemented training programs to enhance staff performance and customer service skills.
- Evaluated sales data to uncover trends and optimize inventory management strategies.
- Developed marketing initiatives to boost local brand visibility and drive sales growth.
- Fostered a positive team environment, enhancing employee morale and retention rates.
- Streamlined operational processes to improve order accuracy and reduce customer wait times.
- Evaluated vendor performance and negotiated contracts for cost-effective supply solutions.
- Led financial planning efforts, optimizing budget allocations for maximum profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
Manager At Large
Pizza Hut
Multiple Locations Around Metro Detroit
01.1996 - 01.2004
- Oversaw daily operations to guarantee efficient service delivery and uphold customer satisfaction.
- Facilitated training and mentorship for staff in food preparation and safety protocols.
- Implemented cost-control measures to optimize inventory management
- Developed schedules to enhance labor efficiency and meet business demands
- Coordinated promotional initiatives to drive sales growth and brand awareness
- Enhanced customer experience through effective conflict resolution strategies
- Analyzed performance metrics to identify operational improvements
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Oversaw maintenance of a professional, organized, and safe environment for employees and patrons.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Utilized data and analytics to inform strategic decision-making and enhance business performance.
- Implemented waste reduction initiatives and executed revenue development strategies to align department with sales and profit objectives.
Education
No Degree - Legal Studies
Baker College
Flint, MIHigh School Diploma - State Endorsed Diploma
Crestwood High School
Dearborn Heights, MI06-1998
Skills
Strong multitasking
Customer service standards
Team player attitude
Team motivation
Exceptional communication
Positive demeanor
Guest complaint resolution
Guest relations
Complaint handling
Check-in procedures
Professionalism and poise
Team Training
Generating reports
Inbound call management
Processing payments
Maintenance coordination
Quality controls
Basic accounting
Adjusting schedules
Supporting audits
Business correspondence
Accepting payments
Setting schedules
Credit card systems
Preparing payroll
Sales
Customer service
Computer skills
Verbal and written communication
Detail-oriented
Data entry
Data inputting
Data entry proficiency
First aid training
Documentation and reporting
Payment processing
Inventory monitoring
Financial transactions
Report preparation
Information protection
Timeline
Guest Services Coordinator
Eva's Lodge
10.2018 - Current
General Manager
Domino's Pizza
09.2004 - 06.2018
Manager At Large
Pizza Hut
01.1996 - 01.2004
No Degree - Legal Studies
Baker College
High School Diploma - State Endorsed Diploma
Crestwood High School