Jaime Potts

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

• Handled all delegated tasks, including training and supervising.
• Collaborated in development of safety procedures.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Worked varied hours to meet seasonal and business needs.
• Improved operations by working with team members and customers to find workable solutions.

• Educated customers on offerings and upsold products and services to increase revenue.
• Maintained detailed records of customer interactions to provide accurate data for future reference and analysis.
• Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.
• Delivered constructive suggestions to supervisor for improving outbound sales development processes.
• Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.