Jaime Quarantillo
Lockport,NY
Summary
Proactive and organized individual with a strong background in social media management and customer service. Known for exceptional time management skills and commitment to fostering community engagement through creative event planning and effective communication.
Overview
14
14
years of professional experience
Work History
Social Media Manager
Calm Earth Organic Spa
Amherst, NY
06.2025 - Current
- Managed daily interactions with followers to enhance community engagement and loyalty.
- Collaborated with spa team to create promotional campaigns highlighting organic products.
- Created visually appealing graphics using design tools for enhanced online presence.
- Managed the daily operations of all assigned social media accounts.
Social Media Manager
The Links Golf & Tap at Remington
North Tonawanda, New York
10.2024 - Current
- Created social media pages for new owners; assisted in the development of marketing and event strategy.
- Managed daily interactions with followers to enhance community engagement and loyalty.
- Assisted in organizing events and promoting them through social media.
- Monitored customer comments on various social media channels and responded in a timely manner.
Tasting Room Manager
A Gust Of Sun Winery
Ransomville, New York
06.2018 - 02.2025
- Managed daily operations of tasting room and guided guest experiences.
- Trained staff on wine knowledge and customer service best practices.
- Planned and coordinated large events throughout the year.
- Managed all social media and marketing.
- Trained staff on customer service standards and proper pouring techniques.
- Performed cash handling duties including opening and closing registers.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various events, rules, etc.
- Managed our wine club for the last four years of my employment.
Taproom Manager
Zephyr Brewing Company
Denver, Colorado
11.2014 - 12.2017
- Managed daily taproom operations and staff scheduling.
- Oversaw inventory management and supply ordering procedures.
- Trained new staff on service standards and beverage knowledge.
- Organized events, tastings, and other promotional activities to attract customers to the taproom.
- Managed all social media.
- Worked closely with brewing team members on developing new beers for release at the taproom.
- Coordinated with vendors to secure necessary supplies for the taproom.
Brand Ambassador
Uber
Denver, Colorado
05.2015 - 09.2015
- The Summer Superpump program was created to incentivize potential drivers to sign up for Uber; was a commission-based, seasonal position.
- Engaged with customers to promote brand awareness, answer questions.
- Distributed promotional materials at events and high-traffic locations.
Catering Associate
LGC Hospitality
Denver, Colorado
09.2014 - 09.2015
- Coordinated with team members to ensure smooth event execution.
- Set up catering equipment and displays for events and functions.
- Maintained cleanliness and organization of catering supplies and workspace.
- Delivered exceptional customer service to clients during events.
- Followed safety and sanitation guidelines in food preparation and handling.
Scheduler
Carubba Collision
Buffalo, NY
08.2011 - 12.2013
- Remotely managed a five-hour defensive driving class schedule.
- Managed customer inquiries regarding scheduling and followed up with any issues.
- Maintained organized records of appointments and customer interactions.
Education
Niagara County Community College
Sanborn, NYHigh School Diploma -
Niagara Wheatfield High School
Sanborn, NYSkills
- Social media
- Event promotion
- Event management
- Effective communication
- Customer service
- Excellent multitasking
- Attention to detail
References
References available upon request.
Timeline
Social Media Manager
Calm Earth Organic Spa
06.2025 - Current
Social Media Manager
The Links Golf & Tap at Remington
10.2024 - Current
Tasting Room Manager
A Gust Of Sun Winery
06.2018 - 02.2025
Brand Ambassador
Uber
05.2015 - 09.2015
Taproom Manager
Zephyr Brewing Company
11.2014 - 12.2017
Catering Associate
LGC Hospitality
09.2014 - 09.2015
Scheduler
Carubba Collision
08.2011 - 12.2013
Niagara County Community College
High School Diploma -
Niagara Wheatfield High School
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