Jaime Rojas
Santa Ana,CA
Summary
Accomplished leader with a track record of enhancing operational efficiency and customer satisfaction at Walmart. Expert in organizational development and operations management, demonstrated through strategic financial planning and fostering team productivity. Skilled in staff training, with a knack for marketing expertise, ensuring seamless service delivery and process improvements.
Overview
9
9
years of professional experience
Work History
GM Team Lead
Walmart
12.2022 - 12.2024
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
Online Pickup Delivery
Walmart
03.2021 - 12.2023
- Verified shipment contents for accuracy before departing the facility, reducing potential discrepancies upon delivery.
- Coordinated closely with team members for quick resolution of any delays or challenges encountered during route operations.
- Fostered positive relationships with clients by addressing concerns or issues in a timely manner.
- Improved delivery efficiency with accurate record-keeping of pick-up and drop-off documentation.
Department Manager
Walmart
02.2020 - 03.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Shipping/Receiving Unloader
Precision Anodizing & Plating
01.2019 - 02.2020
- Maintained a safe working environment by adhering to company safety guidelines during unloading tasks.
- Showcased problem-solving skills when addressing discrepancies in shipping documents or damaged goods upon arrival.
- Promoted positive workplace culture within the receiving team by establishing clear goals, fostering open communication channels, and supporting ongoing professional development opportunities.
- Continuously improved receiving processes by regularly providing feedback and suggestions to management during team meetings.
Maintainance
Walmart
10.2015 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Santa Ana High Scool
Santa Ana, CA03-2019
Skills
- Operations management
- Organizational development
- Marketing expertise
- Staff training and development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
GM Team Lead
Walmart
12.2022 - 12.2024
Online Pickup Delivery
Walmart
03.2021 - 12.2023
Department Manager
Walmart
02.2020 - 03.2021
Shipping/Receiving Unloader
Precision Anodizing & Plating
01.2019 - 02.2020
Maintainance
Walmart
10.2015 - 01.2019
High School Diploma -
Santa Ana High Scool
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