Jaime Schlager
Ocoee,FL
Summary
Highly motivated and detail-oriented professional with strong communication, customer relations, decision-making, and organizational skills. Proven ability to resolve issues efficiently, foster positive customer relationships, and manage multiple priorities in fast-paced environments. Adept at collaborating with teams, and maintaining a customer-focused approach to drive satisfaction and business success.
Overview
8
8
years of professional experience
Work History
Manager of Operations and Training
OMG Juice
Clermont, FL
03.2021 - Current
- Taught employees how to collaborate on daily job tasks and achieve service targets by implementing structured training sessions, facilitating team-building exercises, and providing continuous feedback and support.
- Implemented process improvements to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow by conducting comprehensive workflow analyses, identifying bottlenecks, and developing targeted solutions.
- Helped team members maintain business professionalism by coaching each of them on methods for delivering exceptional service to every customer.
- Evaluated current operational strategies and recommended improvements by conducting detailed assessments of existing processes, gathering feedback from team members, and analyzing performance metrics.
Food and Beverage Attendant
Tru Nature Juice Bar
Ocoee, FL
04.2019 - 01.2020
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Replenished stocking stations with utensils, condiments and napkins.
- Created food displays according to established standards and replaced dated products with fresh.
Intern
Associated Luxury Hotels International
Metro West, FL
05.2017 - 06.2019
- Assisted in routine research, investigations and special projects to support work of assigned department.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Set specific goals for projects to measure progress and evaluate end results.
- Worked closely with human resources to support employee management and organizational planning.
Education
Bachelor of Science - Industrial And Organizational Psychology
University of Central Florida
Orlando, FL12-2024
Associate of Arts -
Valencia College
Orlando, FL05.2022
Skills
- Staff Supervision
- Verbal and Written Communication
- Interpersonal Relations
- Complaint Resolution
- Employee Training
- Customer Relations
- Multitasking and Organization
- Decision-making
Timeline
Manager of Operations and Training
OMG Juice
03.2021 - Current
Food and Beverage Attendant
Tru Nature Juice Bar
04.2019 - 01.2020
Intern
Associated Luxury Hotels International
05.2017 - 06.2019
Associate of Arts -
Valencia College
Bachelor of Science - Industrial And Organizational Psychology
University of Central Florida
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