Jaime Shockey
Carrollton,OH
Summary
Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
26
26
years of professional experience
Work History
Server/Bartender
Texas Roadhouse Restaurant
Canton, OH
10.2018 - Current
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked food before serving it to customers.
- Checking others for quality and completion
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Office Manager
Excel Physical Therapy
Minerva, Ohio
03.2009 - 04.2019
- Ensured compliance with applicable laws regarding employment practices.
- Provided training to new hires on office policies and procedures.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Organized payroll and scheduling
- Processed payments and billing statements
- Submitted payments and information for insurance payments and billing
- Assisted in care of patients
- Developed and implemented office policies and procedures.
Restaurant Manager
Carroll Lanes Restaurant
Carrollton, Ohio
04.1999 - 07.2007
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Conducted training and evaluation of employees
- Product ordering and monitoring
- Scheduling and payroll
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Bachelor of Administration - Medical Administration
Buckeye Career Center
New Philadelphia, OH06-2009
Skills
- Customer service
- Order management
- Payment processing
- Scheduling and payroll
- Computer programs
- Administration of Hippa Laws and compliance
Timeline
Server/Bartender
Texas Roadhouse Restaurant
10.2018 - Current
Office Manager
Excel Physical Therapy
03.2009 - 04.2019
Restaurant Manager
Carroll Lanes Restaurant
04.1999 - 07.2007
Bachelor of Administration - Medical Administration
Buckeye Career Center