Jaime Shramek
Mesa,AZ
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Specialist
Living Spaces
08.2021 - 01.2023
- Collected, arranged and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Evaluated performance and policies against metrics.
Pharmacy Technician
St Joseph's Hospital
05.2019 - 07.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted, measured, and compounded medications following standard procedures.
Pharmacy Technician
Temp Agency
02.2019 - 04.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Customer Service Representative
PSCU Financial Services
12.2017 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Nursing
University of Kansas
Lawrence, KSSkills
- Quantitative Skills
- Unified Communications Integration
- Report Analysis
- Risk Mitigation
- Clerical Support
- Human Relations
- Daily Operations Management
- Customer Transactions
- Customer Care
- Inventory Accuracy
- Maintain Systems
- Customer Loyalty
Certification
- LICENSED PHARMACY TECHNICIAN 2006-PRESENT
Timeline
Operations Specialist
Living Spaces
08.2021 - 01.2023
Pharmacy Technician
St Joseph's Hospital
05.2019 - 07.2021
Pharmacy Technician
Temp Agency
02.2019 - 04.2019
Customer Service Representative
PSCU Financial Services
12.2017 - 12.2018
No Degree - Nursing
University of Kansas
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