Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jaime Sutton

Nashville,TN

Summary

Dynamic and results-driven General Manager with over 15 years of progressive leadership experience at MStreet Group, one of Nashville’s premier restaurant groups. Proven track record in overseeing high-performing teams, optimizing operations across multiple high-volume restaurants, and delivering exceptional guest experiences. Adept at driving revenue growth, managing complex budgets, and fostering collaborative, performance-oriented work cultures. Known for strategic thinking, calm under pressure, and a commitment to excellence.

Overview

16
16
years of professional experience

Work History

Senior General Manager

MStreet Entertainment LLC
Nashville, TN
08.2009 - Current
  • Provided leadership during times of organizational change or crisis situations.
  • Provided guidance and direction regarding complex business issues that may arise during daily operations.
  • Analyzed financial statements to identify potential opportunities for improvement.
  • Evaluated employee performance on an ongoing basis.
  • Resolved customer complaints in a timely manner.
  • Maintained open communication channels between all teams within the organization.
  • Implemented changes in policies and procedures as needed to improve efficiency and effectiveness of operations.
  • Recruited, hired, trained, and supervised staff members.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Henry County High School
Paris, TN
05-2004

Skills

  • Performance evaluation
  • Customer service
  • Team leadership
  • Policy implementation
  • Problem solving
  • Change management
  • Relationship building
  • Operations oversight
  • Staff training and development
  • Facilities management
  • Scheduling
  • Cross-functional team management
  • Problem-solving
  • KPI tracking
  • Store operations

References

References available upon request.

Timeline

Senior General Manager

MStreet Entertainment LLC
08.2009 - Current

Henry County High School

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