Robert Wolicki
ROCHESTER,NY
Summary
Proven leader in operations management, adept at personnel development and organizational growth, significantly enhanced profitability for Applebee's by streamlining operations and fostering high-performing teams. Expert in P&L management and staff training, I excel in creating efficient, results-driven environments, ensuring long-term success and loyalty through strategic oversight and strong partner relationships.
Overview
29
29
years of professional experience
Work History
Senior General Manager
Applebee's Neighborhood Bar & Grill
08.2003 - Current
- Managed the daily operations of a $4,000,000 restaurant and provided training for new managers in the region. Assisted in overseeing operations of 5 additional restaurants.
- Maintained a strict budget, to keep profitability in line, in order to balance the triangle between owner, guest and employee.
- Mentored and developed high-performing teams through effective coaching, feedback, and performance management.
- Oversaw manager schedules to ensure correct coverage for all shifts, especially holidays. Also verified all employee schedules to balance labor, and guest per labor hour, in order to maintain the budget as well as provide exceptional guest service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers in order to keep up with the brand standards, as well as maintaining profitability.
- Guided daily activities focused on sanitation, guest service, and consistent great food and drinks. Also overseeing accounts receivable, inventory reporting and bank deposits.
- Boosted employee morale through recognition programs that acknowledged outstanding contributions to company success.
- Set up all order guides with pars as well as inventory sheets, so any manager could do any order or inventory if needed.
General Manager
Friendlys Ice Cream
06.1995 - 07.2003
- Managed budgets, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Associate of Science - Business Administration
SUNY College of Agriculture & Technology At Morrisville
Morrisville, NY05.1993
Skills
- Staff Training and Development
- Operations Management
- Personnel Management
- Organizational Development
- Operations Oversight
- Performance Evaluation and Monitoring
- Inventory Tracking and Management
- P&L Management
Timeline
Senior General Manager
Applebee's Neighborhood Bar & Grill
08.2003 - Current
General Manager
Friendlys Ice Cream
06.1995 - 07.2003
Associate of Science - Business Administration
SUNY College of Agriculture & Technology At Morrisville
Similar Profiles
Sydney ChampagneSydney Champagne
Service Trainer/Head Bartender at Applebee's Neighborhood Bar & GrillService Trainer/Head Bartender at Applebee's Neighborhood Bar & Grill
Alyssa PeashaAlyssa Peasha
Server at Applebee's Neighborhood Bar + GrillServer at Applebee's Neighborhood Bar + Grill
Alyssa DavisAlyssa Davis
Server at Applebee's Neighborhood Bar & GrillServer at Applebee's Neighborhood Bar & Grill
Briana CedanoBriana Cedano
Server at Applebee's Neighborhood Bar + GrillServer at Applebee's Neighborhood Bar + Grill
Nazya RoperNazya Roper
Food and Beverage/General Merchandise Associate at TargetFood and Beverage/General Merchandise Associate at Target